My boyfriend and I are honestly flabbergasted. Neither of us has ever received such horrible customer service. At no point during the process have we been treated remotely like customers, much less customers who spent quite a lot of money on a couch. We had a couch...Read more
- Sectional design
I didn't like
- Delivery and customer service
We purchased a Harmony Sectional which was in stock and ready for next day pick-up from West Elm at City Centre, Houston. during the Memorial Day sale May 21st and as of September 14th, 2017, we STILL have not received it! When we went to pick up on May 22nd, the sofa...Read more
I ordered 4 pieces living room furniture on March 7th, 2017. Sales representative assured me they would arrive within 8 weeks and I received first shipment on June 2nd with one piece missing. It took me several phone calls to push them to understand what happened to...Read more
West Elm - Cheap quality
Product is very liht weight and cheaply executed. Flimsey. Also the cushions are of poor quality. This is dorm room furniture. Throw after 1 year.
West Elm - Buyer beware
They advertise sale prices. But will not sell the item for the advertised price. They add a "white glove" delivery charge. You cannot pick item up in store for advertised price. Then at check out they add Another 10%. FALSE ADVERTISING!
West Elm - Rug shedding
Mini Pebble Jute Wool Rug, 152 x 244cm, Natural/Ivory Do not buy this rug! It sheds lots of fibres and stool is a year later. It will fill life with fluff. No refund, no exchange given.
King Size Linen Duvet Cover Review
This company has a hard and fast 30 day return policy-even if the product is defective. I honestly don't think "normal wear and tear" is the appropriate description for a duvet cover that is shredding after five months of use. I think "cheap *** made in China and sold at exorbitant prices" is probably more accurate.
I found this website while looking for a West Elm address to file a small claims court case, and was inspired to see WE representatives responding to customers. In my case, WE responded with a few e-mail promising a new sofa asap, but the sofa never came and now WE...Read more
I bought a Henry sleeper sofa. It was supposed to take 10 weeks. When the delivery window opened, I inquired about when the sofa would deliver. I was told that it was only the beginning of the window and that I would be contacted. A week after the delivery window...Read more
Do not purchase this couch!!! I have only had my Crosby Sectional for two years and the zipper on the cushions has already broken. No one,and I mean NO one, from customer service had been helpful. One store employee had attempted to help me resolve the issue but no one...Read more
I have been trying to reach the customer service of West Elm for 2 hours now. They have put me on hold 3 times, each lasting 15 minutes. I cannot reach the store where I made the purchase either. All I want to do is schedule a delivery for my sofa. (They usually send...Read more
I didn't like
- Customer service wait times
- Customer service
I bought a Crosby sofa from West Elm after it turned out that my beloved Room & Board Clarke sofa was too big to get into my new apartment. I loved the look, which had the same scale and mid-century modern vibe. Within 6 months, the main full-length cushion looked like...Read more
- Style and design
I didn't like
- Keep hanging up on me
I purchased the Henry Sleeper sofa in August 2016. It was delivered on September 15, 2016. I have the sofa for a total of nine months now. I travel a lot for business, therefore, the sofa might be getting a total of five months use, and I live alone. This sofa is so...Read more
West Elm - Terrible Service
Ordered a couch in January. It was delivered April 15 without the hardware to attach the legs. Promised a replacement would be expedited, but when it wasn't received, we called again and learned Westelm submitted the replacement to the "wrong department." We have been...Read more
Do you have something to say about West Elm? What happened? What can we help you with?