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Your shipping cost is 10% of your order cost. Period. That means if you order a lamp that costs $100 your shipping is $10, but if you order a lamp that's $400 they charge you $40. Both lamps. Same labor costs. Same actual shipping cost. 4 times as much. I've have never...
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Anonymous
Anonymous

That's not actually true according to the shipping fees information. It's 10% on orders over $200. A $100 item has a $17 shipping fee. I'm not saying it's fair, just that it's...

#1042937
West Elm - Item Damaged After Purchase
West Elm - Item Damaged After Purchase
West Elm - Item Damaged After Purchase
Disappointing customer service. I bought a great floor model buffet only to have it damaged by the employee who loaded it in my car. After sharing my story and pictures, the store suggested I buy touch up paint and move the drawer to the bottom to hide the damage. My...
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We ordered a $500 table for our studio apartment and it didn't fit the space as well as we'd hoped. No worries we thought, we are well within the return window. We'll just return it, and so our journey begins. Feb. 23rd, we called West Elm to arrange a return and were...
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1.8
I didn't like
  • Deceptive and confusing structure
  • No promised call backs or follow up
  • Response times
#1028174

Bed Review

West Elm
#1049732
1.0
They advertise sale prices. But will not sell the item for the advertised price. They add a "white glove" delivery charge. You cannot pick item up in store for advertised price. Then at check out they add Another 10%. FALSE ADVERTISING!
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West Elm Rug Review

West Elm
#1041780
1.6
Mini Pebble Jute Wool Rug, 152 x 244cm, Natural/Ivory Do not buy this rug! It sheds lots of fibres and stool is a year later. It will fill life with fluff. No refund, no exchange given.
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King Size Linen Duvet Cover Review

West Elm
#1012744
1.4
This company has a hard and fast 30 day return policy-even if the product is defective. I honestly don't think "normal wear and tear" is the appropriate description for a duvet cover that is shredding after five months of use. I think "cheap *** made in China and sold at exorbitant prices" is probably more accurate.
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West Elm Rug Review

West Elm
#1000746
Bought a rug there on sale and it literally sheds as if I have another dog! It is white and I thought after a month of vacuuming it would settle down. I have a dyson and it literally fills the cup each time I vacuum. The rest of my floor is hard wood and there is constant fuzz! Last time that I will trust a purchase from west Elm.
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We received an online coupon for "20% off entire order" and read through all exclusions, which included west elm collection, everyday values and others. We traveled to the store to make a $5000 purchase from the Urban Collection, which was NOT on any exclusion list....
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2.3
I didn't like
  • Poor customer service and false advertising
#1024602
I order 3 items form West Elm on January 3rd. One was delivered and the other two were forgotten. After numerous attempts, I finally was contacted to schedule the remaining 2 items on March 1st despite asking for an earlier delivery. The furniture is being delivered to...
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1.0
#1019358
West Elm furniture can be hit or miss. Their customer service, however, always sucks. I ordered a $2,000 sofa and waited 8 weeks for delivery. The day before it was scheduled to be delivered, the transit company called me and said that the sofa was missing its legs. A...
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Anonymous
Amanda

Wow, I read your complaint and legitimately had to think back if I had written a complaint here before. The SAME thing has happened to me/my $2,000 sofa from West Elm. I got a...

2.3
I liked
  • Delivery service
I didn't like
  • Customer service ability to solve issues
#1018174
I placed an order online today, then they notified me that the item is going to be ready for shipment in 10 to 20 days. Which means I could get it in approx 30 days. Of course this is an item that is out of stock but they won't tell you that. I called them to cancel...
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Anonymous
Anonymous

I recently had a similar experience with west elm. I called the next day to cancel an order that hadn't shipped yet and was told it would be cancelled. However I received a no...

#1016713
Ordered two record players and two records on Black Friday. One set (a record and record player) arrived timely. The second set did not. I received an empty cardboard folder with not record but a packing slip for a record. I contacted West Elm and within a week or two...
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2.3
#1010790
So the website is not working from home or work so I was like ok Call IN just so you can get the deal. They do not want you to use the coupon and they speak to you like you're a *** kid. I had to repeat myself over 5 times to the point I was like no I do not want to...
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#1007858
Bought a coffee table on Dec 29th online. Called in early January to cancel the order. About two week's later my credit card gets charged over $1000... clearly the customer service agent on the phone did NOT cancel my order. I call back on Jan 25th. This customer...
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#1004488