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Twin bed on back order for months following a shipment of it back in May when it was to be held and not shipped until I call and let them know I moved. I saw it shipped they contacted ups to have it returned to warehouse then it was reordered as replacement. Months...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear this, and I have sent you a private message with my contact information so that I can assist you with your delivery concerns. I look forward to...

2.5
#1318773
I am entering month four of dealing with West Elm customer service over a pair of banquettes I bought in early May. They were shipped first to the wrong address, and it took roughly three weeks for them to be sent to the right one. West Elm couldn't provide delivery...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear you have not had a more pleasant experience, and I would like to help in any way I can. I have sent you a private message with my contact infor...

1.0
#1316442
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West Elm - Buy your linen elsewhere

I ordered the king Belgium linen bedding set less than a year ago and the elastic blew out already. I didnt over wash them and wasnt hard on them. Paying $500 for the whole set for them to say they cant exchange just the fitted sheet not even a year later is absolutely ridiculous. Needless to say that will be my last west elm purchase.
#1313761
We bought $400 Staggered Glass Chandelier, 8-Light, Antique Brass 1 year and half ago. Two weeks ago, I noticed one of the globes has two cracks, so I contacted West Elm. Firstly, I emailed them and never heard back from them for 3 days (beyond their promised response...
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1.4
#1307422
Every call to customer service entails at least an hour on hold, only to be answered by angry, disgruntled employees who don't know how to answer simple questions like "Can you give me an expected delivery date?" or "Do you know where my order is?". I've even been hung...
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#1305065
My return was picked up on July 5th. The system shows the return was received more than a week ago. A Senior Lead for Williams-Sonoma Inc claims they processed two credits to my Amex on July 6th for $1274.59 and $783. A customer service representative from West Elm...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello, Thank you for your post. I apologize for this continued experience. I've sent you a private message with my personal contact information. I look forward to hearing from...

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,Thank you for your post. I can certainly understand and appreciate your frustration and disappointment with us. I'm truly sorry for this experience.I would like to revie...

1.8
I didn't like
  • Delays with delivery
  • Damanged merchandise
  • No respect for my time
#1303639
The fabric on the floor sample couch in the store was soft. I ordered the same fabric. Couches delivered today, the fabric feels like brillo. Business with West Elm -- never again.
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,Thank you for your post. I'm sorry to hear you have concerns about your new sofa. I'd like to hear more about this.At your convenience, please email your order number to...

1.9
#1300711
Received terrace coffee table on 6/22 damaged. Called to initiate replacement and UPS pick up of damaged table. After waiting 50 mins before speaking to anyone , agent informs me that I would receive replacement table on Thurs 6/29. Evening of 6/29 have not received...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Thank you for your post. I'm sorry for this frustration and disappointment. I've sent you a private message with my contact information. I look forward to hearing from you.Sin...

#1299348
I bought aBrooklyn 66.5" Sofa, Leather, Sienna a week ago, and scheduled delivery for today. The delivery service came and they brought a chair. When I told them I bought a sofa, they called the warehouse and they realized they had mistaken the labels. The sofa is...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello, thank you for your post. I can certainly appreciate your frustration and disappointment with us. I've sent you a private message with my contact information. I look for...

2.5
I didn't like
  • No solutions offered
  • Lack of taking responsibility for their mistake
#1296998
I ordered my leather Hamilton couch in February and received it in June. Because it was a custom color (navy) I cant return it; however, it is terrible quality, unbelievably uncomfortable, and was a gigantic waste of 2800 plus 300 in shipping! I am disgusted. When you...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello and thank you for your post. I'm sorry to hear you are disappointed with your Hamilton. I've sent you a private message with my contact information. I look forward to yo...

OpenTiffany
OpenTiffany

That was an excellent review ; the very model of that which I wish so many other complainants posting to this forum would follow. Specific, concise, sufficiently informative b...

2.4
I didn't like
  • Terrible sofa quality
#1296083