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(I see others complaining about this here, and getting replies from West Elm. Hopefully I will hear from them soon myself, before our order gets turned away by our building tomorrow.) Recently moved to a NYC apt building that requires a Certificate Of Insurance for...
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#1342924

Received call in morning of delivery that they have not received table from Warehouse. Called West elm and they had no idea why the delivery was not completed . Instead of resolving the issue they wanted me to call the local freight company to find the issue and...
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Anonymous
Dana Mowry

Beware bc I’ve heard customers saying it’s impossible to get a refund from West Elm. They’re the worst!!

1.3
#1338882
I placed an order on 7/25/18 for a rug and two pillow covers. It was originally scheduled to arrive in 5 business days. The item never shipped out. I called to cancel the order because I was moving and if it would not arrive in time, I would not be able to receive it....
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1.0
#1337275
One of the worst examples of customer service ever. We bought a new house and placed an order in Jun for a 2 sofas and a bench which was promised delivery Jul 16 to 18. A few days later got a firm delivery date of Jul 16. That was the last communication from West Elm....
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1.3
I liked
  • Design is nice
  • Style of the furniture
I didn't like
  • Despicable customer service
  • Customer services
  • Unexplained delays
#1336028
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West Elm - Kasbah wool Rug

Horrible rug. It looks matted and sheds horribly. It looks as if I have a pinched pack of malamutes living with me with all of thebdamn fur balls on my sofa and floors.
#1335661
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West Elm in Nashville, Tennessee - Horribly uncomfortable sofa.

Waited and waited for my Paige sleeper sofa.Finally arrived and I admit it is beautiful.But, it is the most uncomfortable piece of furniture ever.It hurts your hips,shoulders and neck.Ca not sit on it.But, no return on custom.Gottcha!. Li e and learn. Say no to westelm sofa they dont have to answer for. I wasted over 2k
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website
#1335313
Resolved
West Elm - 2 out of 3 purchases arrived damaged; paying more for poor quality!
West Elm - 2 out of 3 purchases arrived damaged; paying more for poor quality!
I recently purchased a paulo bent lounge chair, a small table, along with a pair of classic cafe dining chairs altogether. The paulo bent lounge chair arrived via west elm's "white glove delivery service" (which i paid over $160 for in the end) and when i took a close...
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2.0
#1332776
I waited for 15 minutes in the Bellevue store this morning at around 10:15AM. There was only one other customer in the store. They knew I was waiting and completely ignored me as I stood at the counter. The employee helping the other customer said that she would try...
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1.0
#1331667
West Elm - TERRIBLE CUSTOMER SERVICE
I order a Graham Glider and matching Ottoman On June 11. The Glider was delivered late but I still have not received the Ottoman. I was told it would be delivered by July 9 and then that was changed to Aug 4. Now their website just says "In Process". I emailed them...
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2.7
#1331131
West Elm - Bad quality of product and terrible customer services
My husband and I just relocated to Texas and we purchased several furniture from West Elm in late May, 2018. The dinning table delivered late June but the table base was of bad quality that was just easily broken when delivery team installed it. So a replacement order...
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I didn't like
  • Rude customer service
  • Furniture is of abysmal quality
#1329401