West Elm
Reviews and Complaints
Deliveries late, items damaged, items missed assembled
DO NOT BUY FROM WEST ELM! You will go through *** and still never receive your order!
Preferred solution: Deliver product or service ordered
Mattress Review
West Elm 6 Drawer Dresser Review
West Elm: The Story of the Expensive, Imaginary Couch
- Refund policy
- Customer service
- Misleading
Awful Customer Service
West Elm - Tv Stand Review from Brookhaven, Georgia
Worst customer service EVER!!!!
- Customer service
- Customer service poor packaging
Preferred solution: Deliver product or service ordered
Delivery was fine, dresser is cheaply made and overpriced
I ordered a small dresser from West Elm, part of their wood tile series. Having never ordered furniture from them before, it was a test piece.
The item did take awhile to be ready for shipment, a little over one month from ordering to being ready for delivery, but overall the delivery and communications were fine. I'm just very underwhelmed with the dresser and feel I have overpaid for what I received. The item does not look like the picture -- it's an uglier color in real life.
The drawers do not open smoothly and the whole thing just feels cheap and flimsy. I will not be ordering any more furniture from them.
West Elm Bedding Review
Shipping delay...they actually forgot to order the shipment
Preferred solution: Let the company propose a solution
Shipment delayed by west elm
been promised shipment of a sofa to a new York apartment for months now...
straight answers seem to perplex and stump west elm's customer service
people...have been given numerous delivery dates and now the company can't
come up with a date at all...unsure even where order is...
very disappointing...can not recommend this company at all...
multiple answers from its representatives...not one accurate...
also the folks who are supposed to answer questions are arrogant and
seem unwilling to divert from a script to allow the customer to speak...
even the corporate office is unable to help with this issue...
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Verified Reviewer | Jeddah, MakkahBed Review
West Elm Loveseat Review from Evansville, Indiana
Delivery
Their customer service is horrible. They are happy to take payment but the customer service department for furniture is a disaster.
I have called upwards of 20 times and get a different story every time. I would not care if they said that it would be X day. But they can't give you a timeframe. I have been told to expect the sofa to be ready for delivery in a week then oops it's damaged and now backordered.
One rep asked me to call and try to track it down since there was nothing showing in her system! I asked for a supervisor and they say the supervisor will call me back but cannot tell me when that will happen (day, days, month). They really do not seem to care at all about the customer. I had a feeling that I should have just cancelled the order when this all started a month ago.
I will never order from them again. Buyer beware.
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I have been through a similar nightmare with West Elm. In July I ordered 2 headboards and bedframes.
In August I ordered another one. After many mistakes, hours spent on hold or getting unsatisfactory customer service, and 6 delivery visits from West Elm, I finally have all 3 bedframes and headboards.
My first order was placed July 24 and it is now mid January....Products were delivered to wrong warehouse, items went on backorder, items arrived cracked or crushed, and one bedframe was incorrectly set up. NEVER AGAIN.