
West Elm
Reviews and Complaints
West Elm Reviews
A Month or More To Receive Credit for Returned Items!!!
Flat out Misrepresentation on Delivery Date
Terrible online and phone customer service.
Terrible online system, Terrible online/phone customer service.
No refund on shipping either way
Horrible costumer service, delivery not as promised (in time and manner)
They've been really good about replacing things. And the sofa arrived earlier than their latest estimate, within the original time window they provided.
I still don't understand why delivery takes so long, but West Elm is hardly alone there.
All-in-all, now that...
Crosby sectional sofa - I have had this sofa for about 9 months. I upgraded the fabric one level up.
The sofa was priced at $2,499. 25% off sale and free shipping. Total cost was around $1,750. I really regret buying this sofa.
It is wearing really bad. The cushions are all misshaped from very mild wear (I live alone). Everything about it screams cheap. The arms are round, as opposed to squared and fitted.
The seating cushions are such poor quality that they have sunk and formed pot-hole like formations.
The cushion always look wrinkled and misshaped. I would not buy this sofa.
HORRIBLE Customer Service
Longest delivery
Pity those who ordered from West Elm for big occasions
Sectional Nightmare on West Elm
Worst company ever
In Stock - doesn't mean You'll get it
Horrible delivery and Customer Service
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I'm not sure what your complaint is? It usually takes a long time to get a custom order anywhere.
Were you given an exact date it would be ready or an approximate date? West Elm is not high end either, it's very middle of the road. I have ordered from West Elm and had no problems but agree, not great customer service but I didn't try to call, just waited and they called, said they were coming, and two people delivered my furniture. I hope you get your product.
I have learned in life, when someone says "an hour" except three or four and you'll be a happier person.
:)
Room and Board has awesome products and customer service, FYI.
It's just unfortunate that you have to wait 10 weeks to get a piece of furniture that you spent $4000 on and then have to deal with rude customer service when you want more information on when you can expect delivery. Unprofessional, disorganized, and dishonest. Is this really someone you want to do business with?