Reviews and Complaints
West Elm Reviews
Online order never arrived
Cancelled Item- Never Contacted
Tried to keep a surcharge for an item they haven't shipped
West elm third party delivery system false ship date
Confusing delivery date
Delivered too late for Christmas, unwilling to refund me
Very slow to process returns and credit
WEST ELM lack of apology or resolution. Returned items with no credit!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourVerified Reviewer New Reviewer
Extremely terrible in-store + on phone customer service. Horrible transaction system.
Customer Service is EXTREMELY unprofessional and argumentative
A Month or More To Receive Credit for Returned Items!!!
Flat out Misrepresentation on Delivery Date
Terrible online and phone customer service.
Terrible online system, Terrible online/phone customer service.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.