Reviews and Complaints
West Elm Reviews
No refund on shipping either way
Horrible costumer service, delivery not as promised (in time and manner)
They've been really good about replacing things. And the sofa arrived earlier than their latest estimate, within the original time window they provided.
I still don't understand why delivery takes so long, but West Elm is hardly alone there.
All-in-all, now that...
HORRIBLE Customer Service
Pity those who ordered from West Elm for big occasions
Sectional Nightmare on West Elm
Worst company ever
In Stock - doesn't mean You'll get it
Horrible delivery and Customer Service
Five months to get Elton settee
Never received order
Worst company I have ever ordered from.
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