
West Elm
Reviews and Complaints
West Elm Reviews
West Elm doesn't have the option to buy online - pick up in-store, and they charge $26 for the shipping. It's 2015, who does that anymore in the retail world..?!
Five months to get Elton settee
Never received order
Worst company I have ever ordered from.
Backordered Until Never!
Worst customer service I've ever experience
I should have found this sooner: Same thing happened to me, but I was given the option (after much much much much complaining, run around, talking to endless reps, taking to Twitter, etc) for any fabric choice at the $559 price. Couch (all 3 pieces) showed up yesterday.
I am in the process of assembling a rustic kitchen prep counter. It is as frustrating as putting together an IKEA item: lousy directions, poor fitting pieces...for the money I spent I expected more from West Elm.
West Elm Jute Boucle Rug Platinum
Dirty & damaged couch, careless delivery people
Hidden costs ripoff
Still waiting for Bloody Mary Mix Delivery -over 72 days
Damaged Bed Frame with Missing Pieces
Waited 8 weeks for total *** furniture
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I take that back the two headboards I purchased were upholstered. They were white and held up great.
I notice you shopped at a Miami location. I bet $100 it was the midtown location...I bought 2 beds w/frames, 2 chests, 2 parsons desks, a bookcase and two chairs from there about 6 years ago.
The furniture quality is absolutely fine but the customer svc is something you will remember till the day you die. I bought my pieces and paid for them to store. When my house was ready I called for the furniture. The furniture was never stored.
They located similar pieces (some in diff colors) I paid to get them lacquered the color I paid for on my own. But get this, when I called during the "finding stage" this very animated male with an attitude started whistling while I explained what was going on. Seriously. I wasn't *** either so it wasn't like he had reason.
I couldn't believe the gall. Stay away from midtown is my warning....try dadeland.
I have purchased a ton of things from West Elm and its all great. I have not purchased anything upholstered though.
Lol and a dresser and another bookcase...(it was a long time ago). Still have furniture too.
It worked out great. Actually in the market for new furniture that's what led me to here.
West Elm terrible customer service. No follow-through by West Elm, no returned phone calls by West Elm either from customer service associates or from supervisors.
My West Elm order seems to have disappeared into a giant West Elm vortex never to be heard from with promised delivery date having long expired. No one at West Elm seems to be able to provide a straight answer about when/if my order from West Elm will be shipped.
Sorry I ever ordered anything from West Elm.