
West Elm
Reviews and Complaints
West Elm Reviews
Bait and switch
I should have found this sooner: Same thing happened to me, but I was given the option (after much much much much complaining, run around, talking to endless reps, taking to Twitter, etc) for any fabric choice at the $559 price. Couch (all 3 pieces) showed up yesterday.
Defective Kitchen Furniture
I am in the process of assembling a rustic kitchen prep counter. It is as frustrating as putting together an IKEA item: lousy directions, poor fitting pieces...for the money I spent I expected more from West Elm.
West Elm Jute Boucle Rug Platinum
Dirty & damaged couch, careless delivery people
Hidden costs ripoff
Still waiting for Bloody Mary Mix Delivery -over 72 days
Damaged Bed Frame with Missing Pieces
Waited 8 weeks for total *** furniture
The worst customer service I have ever experienced
Terrible "Customer Service"
West Elm Rug Ripoff!
I did get in touch with corporate and they sent out a kit to return the item for a refund. They appologized for all of the hang ups and the bad service.
Overall it was a wonderful resolution and I'm happy to say they do stand by their product or your disapointment of it. I won't be buying textiles from them anymore but if I fall in love with furniture or something else in the future I won't hesitate to buy just because of this incedent.
West Elm queen size bed frames are junk.
West Elm delivered defective product, terrible customer service
West Elm Customer Service
West Elm...terrible customer service regarding defective product
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Having the same issue. Soo tired of cleaning this jute boucle rug. Waste of money!!!!.