Charlotte, North Carolina
Not resolved

Ordered a table from West Elm in the store that was supposed to be available soon. Received an email a month later saying that it was backordered and could take a few more weeks...

That was 3.5 months ago! Called customer service today and they still have this item listed as 'backordered' according to their internal system, while their website says "In Stock - Ships 1-3 Weeks."


Same experience last time we ordered a sofa from them last year. We should have learned our less, but alas, here we are!

Product or Service Mentioned: West Elm Table.

Reason of review: Order processing issue.

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