Order: April 30
Call re: available for delivery: May 19 - think all is good.
Then told: first available delivery date: June 24.
So my summer outdoor chairs are sitting in a delivery company's warehouse for 5 weeks - almost a third of summer! Delivery company says call West Elm; West Elm says they can't do anything because at the delivery company. I say - West Elm gets no more business from me! (or any other Williams Sonoma owned company for that matter.) No one at West Elm made any effort to resolve. Of course, they also don't allow comments on their website to allow you to give a heads up to other potential purchasers.
This reviewer shared experience about problem with delivery and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with West Elm. The most disappointing about huron outdoor chair at West Elm was lack of ownership of issue Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about West Elm.
Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare West Elm to other companies on our site.