Latest review first
Can not get a reply from west elm . I have been trying to contact them for the last two weeks. 5 emails, 2 phone calls and even tried contacting them through twitter. I need tracking info on my order and accurate delivery date. So far I have been told via online status...Read more
I didn't like
- Delivery and customer service
- Lack of accountabilty
I have had multiple bad experiences with West Elm customer service. First, they charged my West Elm credit card incorrectly for a rug and table I purchased. I spent countless hours on the phone getting it corrected. Second, I made a return in store. The store...Read more
Richmond Heights, Missouri
I didn't like
- Your inability to provide a product or solution for any issue
- Rude customer service
What a croc. This BS about a manager is required to call you within 24 hours when a customer complains is laughable. It's been 2 days without a word. No one can give me a straight status of when to expect this stupid furniture. I will never buy from this place again...Read more
West Elm in New York, New York - Totally messed up
Exchange if bed. Was told the bed was being picked up at the same time new bed was being delivered. Then told bed was being picked up but new bed not being delivered for 14 days. Then told new bed was due for pick up in 14 days. What????
We love the design of West Elm’s furniture and the experience in stores and purchasing items has always been great. When it comes to actually receiving furniture, that’s another story. In the last two years we’ve had 3 major purchase orders with West Elm (sofa, media...Read more
Twin bed on back order for months following a shipment of it back in May when it was to be held and not shipped until I call and let them know I moved. I saw it shipped they contacted ups to have it returned to warehouse then it was reordered as replacement. Months...Read more
I am entering month four of dealing with West Elm customer service over a pair of banquettes I bought in early May. They were shipped first to the wrong address, and it took roughly three weeks for them to be sent to the right one. West Elm couldn't provide delivery...Read more
West Elm - Buy your linen elsewhere
I ordered the king Belgium linen bedding set less than a year ago and the elastic blew out already. I didnt over wash them and wasnt hard on them. Paying $500 for the whole set for them to say they cant exchange just the fitted sheet not even a year later is absolutely ridiculous. Needless to say that will be my last west elm purchase.
We bought $400 Staggered Glass Chandelier, 8-Light, Antique Brass 1 year and half ago. Two weeks ago, I noticed one of the globes has two cracks, so I contacted West Elm. Firstly, I emailed them and never heard back from them for 3 days (beyond their promised response...Read more
Every call to customer service entails at least an hour on hold, only to be answered by angry, disgruntled employees who don't know how to answer simple questions like "Can you give me an expected delivery date?" or "Do you know where my order is?". I've even been hung...Read more
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