map-marker Deerfield, Illinois

Bad experience with orders

Ordered Dalton sectional on 09/11/2021 and have not arrived yet. This is unacceptable! The customer service is horrible.rude and very unprofessional
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User's recommendation: Don’t buy anything from them

Derrell Nhn
map-marker Yonkers, New York

Wrong size shipped

Wrong size shoot after the third time, I am asking to speak to someone to resolve this and to have to type nonsense
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Katherine G Oan

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Verified Reviewer

Received 1/5th of order without communication or refund

After the experience I had buying Christmas stockings through West Elm, I will never shop at West Elm again, and I will actively discourage others from ordering from West Elm as well. I ordered 5 stockings on 11/18/21. I received 1 on 11/23. After a 20 minute call with customer service that day, the representative told me that they were sold out but that she found me 4 stockings and issued me a new order number. This order number worked for a couple days until "no longer being found' on the order tracking site. I called on Friday, 12/3/21 and was told they would be delivered on Saturday, 12/4/21 and confirmed the stockings had shipped. I called again on 12/6/21 and was told they never shipped and I'd get a refund for the 4 I never received and now I have to go find a UPS store to return the 1 I did receive so I can be made whole again. Here's why I'm angry: 1. Initial order NEVER indicated I would only receive 1/5th of my order. I would have cancelled the order had that been communicated with me in the first place. 2. I was NEVER communicated with that the second order could not be filled. How is this not automatic? 3. I had to call customer service multiple times. While the customer service people have been nice enough people, I don't want to contact customer service once, let alone 3 times over an order. 4. I had to call to get a refund for an order that they couldn't fill. Why was this not automatic?? What are the chances I don't get a refund?! 5. I was lied to on 12/3/21 by customer service. The representative told me the order had shipped and would be delivered. Only to find out on 12/6/21 that they'd never shipped.
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  • Design
  • Merchandise
  • Misleading information
  • Lack of ownership of issue

Preferred solution: Let the company propose a solution

User's recommendation: Do not shop here

Suzanne M Tgj
map-marker Chesapeake Beach, Maryland

Love the quality

Excited to get table. Why does it say pissed customers. I find that very inappropriate. Need to change that I dont understand why you would use that.
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Preferred solution: Remove the word pissed from your website ????????

1 comment

It's nice you are satisfied but MANY of us are LIVID with them. Pissed doesn't even begin to explain my anger towards them.

go to another site and comment since you are Not Pissed. You probably work for them.


Highly incompetent customer service!!