West Elm
Reviews and Complaints

Wrong size shoot after the third time, I am asking to speak to someone to resolve this and to have to type nonsense

After the experience I had buying Christmas stockings through West Elm, I will never shop at West Elm again, and I will actively discourage others from ordering from West Elm as well. I ordered 5 stockings on 11/18/21. I received 1 on 11/23. After a 20 minute call with customer service that day, the representative told me that they were sold out but that she found me 4 stockings and issued me a new order number. This order number worked for a couple days until "no longer being found' on the order tracking site. I called on Friday, 12/3/21 and was told they would be delivered on Saturday, 12/4/21 and confirmed the stockings had shipped. I called again on 12/6/21 and was told they never shipped and I'd get a refund for the 4 I never received and now I have to go find a UPS store to return the 1 I did receive so I can be made whole again. Here's why I'm angry: 1. Initial order NEVER indicated I would only receive 1/5th of my order. I would have cancelled the order had that been communicated with me in the first place. 2. I was NEVER communicated with that the second order could not be filled. How is this not automatic? 3. I had to call customer service multiple times. While the customer service people have been nice enough people, I don't want to contact customer service once, let alone 3 times over an order. 4. I had to call to get a refund for an order that they couldn't fill. Why was this not automatic?? What are the chances I don't get a refund?! 5. I was lied to on 12/3/21 by customer service. The representative told me the order had shipped and would be delivered. Only to find out on 12/6/21 that they'd never shipped.

Excited to get table. Why does it say pissed customers. I find that very inappropriate. Need to change that I dont understand why you would use that.