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Can not get a reply from west elm . I have been trying to contact them for the last two weeks. 5 emails, 2 phone calls and even tried contacting them through twitter. I need tracking info on my order and accurate delivery date. So far I have been told via online status...
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2.0
I didn't like
  • Delivery and customer service
  • Lack of accountabilty
#1324855
I have had multiple bad experiences with West Elm customer service. First, they charged my West Elm credit card incorrectly for a rug and table I purchased. I spent countless hours on the phone getting it corrected. Second, I made a return in store. The store...
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1.0
Richmond Heights, Missouri
I didn't like
  • Your inability to provide a product or solution for any issue
  • Rude customer service
#1323449
What a croc. This BS about a manager is required to call you within 24 hours when a customer complains is laughable. It's been 2 days without a word. No one can give me a straight status of when to expect this stupid furniture. I will never buy from this place again...
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Anonymous
sherri

I am having the same problem..5 emails 2 phone calls and tried to contact west elm via twitter. I can not get a call or email reply. I will never order from them again

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

I am truly sorry to hear this, and I have sent you a private message with my contact information. My hope is that we can turn this disappointing experience into a more positiv...

1.4
#1321039
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West Elm in New York, New York - Totally messed up

Exchange if bed. Was told the bed was being picked up at the same time new bed was being delivered. Then told bed was being picked up but new bed not being delivered for 14 days. Then told new bed was due for pick up in 14 days. What????
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1319931
We love the design of West Elm’s furniture and the experience in stores and purchasing items has always been great. When it comes to actually receiving furniture, that’s another story. In the last two years we’ve had 3 major purchase orders with West Elm (sofa, media...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear this, and I have sent you a private message with my contact information. I look forward to hearing from you soon so that we can resolve your de...

1.0
#1319352
Resolved
Twin bed on back order for months following a shipment of it back in May when it was to be held and not shipped until I call and let them know I moved. I saw it shipped they contacted ups to have it returned to warehouse then it was reordered as replacement. Months...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear this, and I have sent you a private message with my contact information so that I can assist you with your delivery concerns. I look forward to...

2.5
#1318773
I am entering month four of dealing with West Elm customer service over a pair of banquettes I bought in early May. They were shipped first to the wrong address, and it took roughly three weeks for them to be sent to the right one. West Elm couldn't provide delivery...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear you have not had a more pleasant experience, and I would like to help in any way I can. I have sent you a private message with my contact infor...

1.0
#1316442
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West Elm - Buy your linen elsewhere

I ordered the king Belgium linen bedding set less than a year ago and the elastic blew out already. I didnt over wash them and wasnt hard on them. Paying $500 for the whole set for them to say they cant exchange just the fitted sheet not even a year later is absolutely ridiculous. Needless to say that will be my last west elm purchase.
#1313761
We bought $400 Staggered Glass Chandelier, 8-Light, Antique Brass 1 year and half ago. Two weeks ago, I noticed one of the globes has two cracks, so I contacted West Elm. Firstly, I emailed them and never heard back from them for 3 days (beyond their promised response...
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1.4
#1307422
Every call to customer service entails at least an hour on hold, only to be answered by angry, disgruntled employees who don't know how to answer simple questions like "Can you give me an expected delivery date?" or "Do you know where my order is?". I've even been hung...
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#1305065