Reviews and Complaints
West Elm Reviews
West Elm delivered defective product, terrible customer service
West Elm Customer Service
West Elm...terrible customer service regarding defective product
West Elm can't get their furniture delivered to the customer
West Elm came through for me. My sofa was finally delivered around August 14th.
I made contact with Williams Sonoma and found a personal contact within customer service at West Elm. They called me and updated me until my sofa was delivered.
Also gave me some store credit for my troubles. So all in all it turned out well.
West Elm Does not Honor Advertised Prices
West Elm - defective manufacturing, no recourse
My West Elm order was placed 2 months ago...
West elm worst cutomer service ever
West Elm Furniture Is Not Solid Wood
Poor customer service and management of delivery
Should have received Sofa, Factory doesn't even have fabric yet
What didn't they do wrong?!
West Elm sold faulty outdoor table cover; ruined table
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