West Elm
Reviews and Complaints
400K
CLAIMED LOSSES
783
TOTAL REVIEWS
200K
PAGE VIEWS
16
ISSUES RESOLVED
West Elm Reviews
SueAnn R
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Verified ReviewerPoor customer service, poor item descriptions
I have placed 3 orders recently, and had a problem with 2 of them; that is a high dissatisfaction rate. Two customer service calls have left me soured over the experience. WE will unexpectedly delay your shipment (by 2 months), cancel it without warning ("no longer available"), and refuse returns in store - even for small items, costing the consumer a UPS fee and runaround. BOOOOOO, West Elm.
Pros:
- Design
Cons:
- Customer service
- Product reliability
- Unexpected delays
User's recommendation: Order at your own risk
Anonymous
New York, New York
Horrible customer service
Trying to resolve a duplication of an order. Items had not been shipped but my paypal account was charged, more than 2.5 times what I had ordered. After almost an hour, and dealing with rude, adversarial, condescending associate AND supervisor, I was chastised and hung up on. I'm 60 years old and have NEVER been so poorly treated by a company in my life.Stay cleary cler of this company Sta
User's recommendation: stay clear of this company
Anonymous
Simi Valley, California