
West Elm
Reviews and Complaints
West Elm Reviews
Horrible return
asked the manager, spent hours on the phone and no resolution
User's recommendation: DON"T BUY.
- Refund policy
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Verified Reviewer New Reviewer- Terrible customer service
- Poor quality of items
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Verified Reviewer New ReviewerTook my money, did not deliver product, but did not refund
User's recommendation: Never shop at Westelm. There is a reason they don’t allow people to review them online.
- Nice design
- Quality of product
- Unhelpful customer service
- Didnt deliver product and wont provide a refund
Excessive shedding from rug
User's recommendation: AVOID AT ALL COSTS.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBroken new bed and mattress
After several attempts, West Elm sent us a package, hopefully with all the spare parts that were missing.They didn't communicate with us, nor informed us about when their crew will come back to assemble it.
User's recommendation: Don't buy any of West Elm's products.
- Design
- Customer service and return policy
- Lack of action to fix the problem
- Hangups
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible customer service
User's recommendation: do not expect to be treated well by West Elm customer service. Actually, as far as I can tell, they don't even have a customer service department.
- Despicable customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Online ordering
- Worst customer service in memory
- Clarity of post order charges
I can not get a call back or email response to a 1,500 sofa.
Worse delivery - 0 competence
User's recommendation: Go somewhere else, it's not worth it.
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Verified Reviewer New ReviewerTERRIBLE
User's recommendation: NEVER BUY FROM WESTELM.
- Terrible experience
- Misleading
- Customer service wait times
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOutdoor Pillows
User's recommendation: Don’t purchase outdoor pillows from West Elm.
- Look of items
- Quality
Horrible customer service
User's recommendation: DO NOT BUY ANYTHING CHEAP POORLY MADE.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCouch delayed 6 months SO FAR
User's recommendation: Do not waste your money. Go to eq3 or another equivalent store.
- No respect for my time
- Customer service and delivery
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Verified Reviewer New ReviewerRefusal to cancel order placed in March when they could not deliver until late June mid july
User's recommendation: Over priced and horrible customer service.
- No respect for my time
- Your inability to provide a product or solution for any issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThe WORST COMPANY FOR SERVICE
User's recommendation: GO ELSEWHERE.
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Which bed is this? Is this the Grid Tufted??
We were just sent a Grid Tufted with misaligned screws, an uneven centre post, slanting slats and best of all it is shorter than specified online so we can't fit a mattress. This is criminal.