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I spent about 30 minutes trying to buy furniture at the West Elm on 18th st in New York. Over that time every sales rep refused to help make the purchase. I gave up and ordered online on back on November 25th. The site said the item would be delivered December 9th. ...
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"Special Order" apparently means, total crapshoot. I ordered the Henry Sofa a couple of months ago, should have received it a week ago. Kept receiving letters saying it will ship in such and such a date. Dates came and went, no sofa. I finally called customer...
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Anonymous
Over promised, under delivered

Yep, another story of \"they shouldn\'t sell it if they don\'t have it.\" I ordered a sofa early August and the delivery at the time said the end of August. I just called to...

Anonymous
Martha

I ordered a Henry Sectional on June 15th. They claimed it was backordered until the 29th. OK. It is now Aug 3 and still no sofa. I called Williams Sonoma because they own ...

#265987
I urge you NOT to order from West Elm. Save yourself the trouble and the headache. The only reason I gave this one star is because I couldn't put zero stars. I have NEVER dealt with a less professional business than West Elm. I purchased a king size bed frame and...
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I purchased a West Elm outdoor wood-slat dining table and six chairs from a friend, all in perfect condition. I ordered a West Elm outdoor table cover to protect them from rain. The cover leaked in a rainstorm and ruined my table. West Elm refused to compensate me...
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#255819
I ordered the Elton settee couch in Jan quoted as shipping in 8-10 weeks and it still hasn't shipped from the distributor in mid-April with no idea when it will ship from the distributor. West Elm told me in mid-March it would be shipping, and then again in April. It...
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Anonymous
Megan

My settee was ordered Nov 27. Just got it Monday April 2. Legs also installed wrong. What a piece of *** this company is.

Anonymous
anne

I canceled my order on a bed I purchased online in March. They continued to delay from April - June 27. I was frustrated that they didn\'t bother to call or email. Customer...

#232164
I stage houses for sale. Because we are in an ongoing, difficult, slow market -- especially for the southern resort houses that are my specialty -- my professional reputation (and future work) depends entirely on quickly and efficiently accomplishing the staging of a...
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Anonymous
serorder

I ordered a simple bed-frame ($199) and had to pay for shipping even though there\'s store a few miles from my home. I was ok with that. I was told that there was a 30$ surcha...

Anonymous
serorder

I ordered a simple bed-frame ($199) and had to pay for shipping even though there\'s store a few miles from my home. I was ok with that. I was told that there was a 30$ surcha...

Retailers, like West Elm Store, are more evil that those banks charging exorbitant fees. Congress has noticed the banks. It's time to take a look at retailer practices. I bought five pillows at a West Elm Store. Stupidly, I let the clerk talk me into getting a special...
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Anonymous
angel

you are just dumb

#158538