West Elm in Darwin, Northern Territory - Terrible online system, Terrible online/phone customer service.
West Elm - No refund on shipping either way
Update by user Nov 14, 2013
They've been really good about replacing things. And the sofa arrived earlier than their latest estimate, within the original time window they provided.
I still don't understand why delivery takes so long, but West Elm is hardly alone there.
All-in-all, now that...
West Elm - HORRIBLE Customer Service
West Elm in Ashburn, Virginia - Longest delivery
West Elm in New York, New York - Worst company ever
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