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West Elm - Waited 8 weeks for total *** furniture
I ordered two upholstered chairs from West Elm. As advertised, I waited 8 weeks for their delivery. When they were delivered, the minor assembly required was not possible because the pieces were so shoddily made that could not fit together (i.e. legs too big to be...
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Customer service is good until they make the sale, And that's where it ends!!!!!! Furniture was not delivered on time when it did get there some if it was damaged. Pieces were missing they could not find them nobody knew where they were everybody's blamed everybody...
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Anonymous
Crazy Gables

How horrible! Did you die because of it. From your tone, it felt it was a matter of life or death. I had the same experience but I was able to work with the staff and my exper...

#385187
My boyfriend and I are moving into a house soon, so we ordered a duvet cover set and a couple kitchen items from West Elm. We were a little confused when about a month went by and nothing had been charged to our credit card, and we had no tracking number or anything,...
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I purchased a $400 "high quality" wool rug from west elm in July, 2012. I have had it in my living room since and I wanted to love it but I hate it. It will NEVER stop shedding. I don't mean a little bit, or normal shed like other rugs, I mean ALL the time and all...
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Anonymous
anglicadoll

I did get in touch with corporate and they sent out a kit to return the item for a refund. They appologized for all of the hang ups and the bad service. Overall it was a wonde...

Anonymous
Anonymous

I called and had mine taken back with a store credit after owning for 18 months. West Elm has amazing customer care service

#371081
Ordered two queen size bed frames and they came with two piece bed slats that are shown in the instructions as single piece. Obviously such slats collapse repeatedly when one moves around in the bed. The center support beam, upon which the slats are supposed to rest,...
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#362300
I ordered a bed frame from West Elm. It arrived with two pieces defective, making the bed un-usable. I called and they said they'd send me the replacement pieces. First, the replacement piece arrived late. Second, it was THE WRONG PIECE. In the meantime, it's been...
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Anonymous
Just my two cents

If you paid with a credit card, you can file a dispute with them, and if west elm doesn\'t agree to refund your money the credit card will (and just not pay them). The correct...

#362018
I purchased a chest of drawers a year and a half ago and the railing mechanism gave up. When I called West Elm to purchase replacement parts, they referred me to Home Depot. Since I couldnt find a piece to replace the mechanism, I called West Elm back. The first...
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#350438
In my experience, this co. (pottery barn, west elm, williams sonoma) could care less if they sell you a damaged/defective product. they are not willing to support your purchase and the Customer Service response is downright insulting. the markup on their products...
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#350367
I ordered a Henry sectional in "in-stock" fabric on June 15th 2012. They said it was on backorder until June 29th--OK. It's August 3rd and still no sofa. I have called customer service once a week since June 29th to be told that the order is being filled and will be...
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#336756
In their most recent catalogue West Elm No 7, the company posts a red circle of up to 30% off special on their Montauk Nest Chair. This same item sold 2 years ago for $499 and for unexplained reasons their price jumped $300 to $799!!! Within in the last few months...
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#327391