84 views
New Reviewer
0 comments
2.6

My wife bought a rug , on sale, about a month ago. It is shedding like crazy, I even have a baggie full of shed.

I called your Westport Ct store, where we bought it. I talked to a sales person, she put me on hold so she could talk to a manager. When she came back she said they would take the rug back but only give store credit since it was a final sale item I said great Ill bring it back in a couple days since I was leaving town. When I too it back your manager, Christine told my wife there was no take backs since it was a final sale.

My wife came to the car and told me the conversation. Christine called my wife a liar, since we did not have a paper receipt. How do I know you bought it here, we always send a email receipt . My wife looked in her emails and found the receipt showed it to Christine and said I guess Im not a liar after all.

She flew off the handle a said get that rug out of my store. Enter me, I flew off the handle and said the rug was junk. She accused me of not wearing the correct face mask ( it is a triple thick Gaitor mask) . Is she Dr Fauci now, she did not check anyone elses mask.

Is she discriminating against a 73 year old man. As I was rolling up the rug to leave I happened to look up and saw her talking to a guy, so I said do you have a problem She said are you going to hit me.

Terry Hanratty cell 203-246-****. Please have someone call me

Monetary Loss: $350.

Preferred solution: Let the company propose a solution.

West Elm Cons: Lack of accountabilty.

Location: 35 Main Street, Westport, CT 06880

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

West Elm Reviews

  1. 171 reviews
  2. 161 reviews
  3. 71 reviews
  4. 13 reviews
  5. 2 reviews
West Elm reviews