I bough the "Charm" Rug, 9x12. Looks great - but it's a terrible product.
Not hand-knotted just "tufted", so yarn come out w/slightest pull. There are 1-2cm gaps between tufts that are rough with sharp bits of glue or something and feel terrible on naked toes. It's Shedding SO badly I can't even vacuum it b/c it fils up the vaccuum bag instantly & then vaccum won't work. At this rate, soon it will be bald and have big gaps between yarns.
Too bad, b/c it looks really great.
"Front Porch" delivery left this huge, heavy rug at garage level (one floor down from front door).
Product or Service Mentioned: West Elm Rug.
Reason of review: Bad quality.
Monetary Loss: $1500.
Preferred solution: Let the company propose a solution.
West Elm Cons: Delivery and product quality.