West Elm - Avoid the Charm Rug

170 of 389 West Elm reviews

I bough the "Charm" Rug, 9x12.Looks great - but it's a terrible product.

Not hand-knotted just "tufted", so yarn come out w/slightest pull. There are 1-2cm gaps between tufts that are rough with sharp bits of glue or something and feel terrible on naked toes. It's Shedding SO badly I can't even vacuum it b/c it fils up the vaccuum bag instantly & then vaccum won't work. At this rate, soon it will be bald and have big gaps between yarns.

Too bad, b/c it looks really great.

"Front Porch" delivery left this huge, heavy rug at garage level (one floor down from front door).

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  • What I disliked
    • Delivery and product quality

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
$1500
Product or service
West Elm Charm Wool Rug
Review category
Furniture and Decor
review #735510

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170 of 389 West Elm reviews
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Anonymous

Mar 08 #1123723

Thank you so much for your review! Had this item in my cart and ready for check out until a random search revealed your post. I was simply looking to see how others had styled the rug in their homes. You have saved me 1200 and a huge headache. Thanks!

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