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I bough the "Charm" Rug, 9x12. Looks great - but it's a terrible product.

Not hand-knotted just "tufted", so yarn come out w/slightest pull. There are 1-2cm gaps between tufts that are rough with sharp bits of glue or something and feel terrible on naked toes. It's Shedding SO badly I can't even vacuum it b/c it fils up the vaccuum bag instantly & then vaccum won't work. At this rate, soon it will be bald and have big gaps between yarns.

Too bad, b/c it looks really great.

"Front Porch" delivery left this huge, heavy rug at garage level (one floor down from front door).

Product or Service Mentioned: West Elm Rug.

Reason of review: Bad quality.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

I didn't like: Delivery and product quality.

  • Charm Rug Bad Quality
Company wrote 0 public responses to the review from Nov 17, 2015.
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Anonymous
#1561149

I am having the same problem and they are not refunding for my rug.

Anonymous
#1550594

I have the rug too. It sucks.

I love the look but am pulling off balls of wool every day.

Hand fulls of it come up at a time. Hate it.

Anonymous
#1502889

How in the world does West Elm stay in business? Their customer service couldn’t get any worse.

Anonymous
#1123723

Thank you so much for your review! Had this item in my cart and ready for check out until a random search revealed your post.

I was simply looking to see how others had styled the rug in their homes.

You have saved me 1200 and a huge headache. Thanks!

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