San Francisco, California
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I bough the "Charm" Rug, 9x12.Looks great - but it's a terrible product.

Related: West Elm - Terrible customer service

Not hand-knotted just "tufted", so yarn come out w/slightest pull. There are 1-2cm gaps between tufts that are rough with sharp bits of glue or something and feel terrible on naked toes. It's Shedding SO badly I can't even vacuum it b/c it fils up the vaccuum bag instantly & then vaccum won't work. At this rate, soon it will be bald and have big gaps between yarns.

Too bad, b/c it looks really great.

"Front Porch" delivery left this huge, heavy rug at garage level (one floor down from front door).

Review about: West Elm Charm Wool Rug.

I didn't like: Delivery and product quality.

Review #735510 is a subjective opinion of a user.

1.3
Product or Service Quality
Customer service
Delivery Service
PRODUCT OR SERVICE West Elm Rug
Reason of Review / Monetary Loss Bad quality / $1500
Preferred solution Let the company propose a solution

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Anonymous
#1123723

Thank you so much for your review!Had this item in my cart and ready for check out until a random search revealed your post.

I was simply looking to see how others had styled the rug in their homes.

You have saved me 1200 and a huge headache.Thanks!

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