This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
DO NOT BUY anything at West Elm. I ordered a bed for my daughter in August.
After a couple of delays, the bed was finally ready for delivery. They got to my house and when unpacking the box, noticed the frame of the bed was broken. This is after several delays to deliver. So I sent the bed back, and didn't want to re-order but my daughter really wanted just this bed.
So I re-ordered. A few months later, I get an email to schedule delivery. Then within a few hours, I get a message that there is a part missing. So no delivery.
Finally, by the end of December, two days before Christmas, the bed arrives and there are missing parts so my daughter still can't sleep in the bed. And customer service has done absolutely nothing to help.
Worst service. NEVER BUY from Pottery Barn or West Elm.
Thank You for Your Reply! We are processing your message.