Littleton, Colorado
Not resolved

Worst customer experienced ever , Buyer beware I order a $500 coffee table nearly a month ago, It was supposed to be shipped in 3 days. Still no coffee table.

I have called customer service 6 times to resolve. They refuse to refund my money. They also lied and said the product shipped, but when I called UPS, they told me they had never picked up the product from West Elm, they said The shipping dept at west Elm simply printed a shipping label.

Now I am waiting in limbo, with no product and no money back. Worst customer Experience Ever.

Reason of review: Poor customer service.

Monetary Loss: $428.

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