Not resolved
Customer service

Went in to buy the plush rug at Avalon location in Alpharetta GA. Katie was only interested in telling me that the rug was sold out.

Didn’t want to offer any information of other options. Two of the colors were sold out, however, one was available and until I had asked her series of questions did she reluctantly tell me what was available.

I ended up buying the rug. It’s unfortunate when associates like Katie, never have owned a business and don’t give a hoot if their company lose customers.

Review about: West Elm Sales Representative.

Reason of review: Poor customer service.

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