Surprisingly poor customer service from West Elm. I'd expected better from a Williams Sonoma brand.
So surprisingly poor that one can only guess they have many new and poorly trained cust svc reps for the holidays. If WS is treating other customers the way I was treated this morning, they won't have to worry about being too buried in sales.
7 calls to cust service reps, 2 disconnects, one "fail to answer" and 90 minutes later: Apparently a "memo came out over the weekend" that West Elm would no longer refund the difference between a full price online order and a new sales price for 14 days after the purchase.
I bought this piece of furniture just 5 days ago with the explicit understanding that there would be price protection if the item went on sale within 14 days.
Order cancelled. No more shopping at WS, West Elm, Crate & Barrel.
Reason of review: Problems with payment.