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1 comment

The fabric on the floor sample couch in the store was soft. I ordered the same fabric.

Couches delivered today, the fabric feels like brillo. Business with West Elm -- never again.

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WestElmSocialTeam
#1519274
West Elm Verified Representative

Hello,Thank you for your post. I'm sorry to hear you have concerns about your new sofa.

I'd like to hear more about this.At your convenience, please email your order number to:support@westelm.comPlease address your email to my attention. I look forward to hearing from you.Thank you.AlisonWest ElmSocial Media

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