Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty
0 comments

Bought the Emmerson Dining Room Table. It started falling apart within the first month of owning it.

The wood started pulling apart and splintering. Their furniture is garbage. It took 6 months of arguing with them to return it. They tried giving me a $90 gift card.

I was harassed - they left dozens of messages on my phone that were just 5 minutes of dead air. They straight up lied to me. They told me in writing that they would refund the full amount. Twice.

It is 6 weeks after they picked up the table and I still haven't been refunded. Now they are telling me they will only give me store credit.

West Elm is despicable. I have complained to the BBB twice over this matter.

Review about: West Elm Emmerson Dining Table.

Reason of review: Damaged or defective.

Monetary Loss: $902.

Preferred solution: Full refund.

I didn't like: Overpriced garbage you call furniture.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like