Bought the Emmerson Dining Room Table. It started falling apart within the first month of owning it.
The wood started pulling apart and splintering. Their furniture is garbage. It took 6 months of arguing with them to return it. They tried giving me a $90 gift card.
I was harassed - they left dozens of messages on my phone that were just 5 minutes of dead air. They straight up lied to me. They told me in writing that they would refund the full amount. Twice.
It is 6 weeks after they picked up the table and I still haven't been refunded. Now they are telling me they will only give me store credit.
West Elm is despicable. I have complained to the BBB twice over this matter.
Reason of review: Damaged or defective.
Monetary Loss: $902.
Preferred solution: Full refund.
I didn't like: Overpriced garbage you call furniture.