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My wife ordered a chair in August and was told it would not be available in October.After multiple calls, we learned today (mid-November) that the order was cancelled.

There was no call, no apology, no offer to re-enter the order. All we got from customer service (who by-the-way, we called, they didn’t call us) was “Sorry, there’s nothing we can do.” What a bunch of crap- there are a ton of things you can do starting with an apology and going from there.

Thanks for the great experience West Elm.I hope your customer last policies come back to bite you.

Review about: West Elm Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

I didn't like: Unexplained delays.

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WestElmSocialTeam
#1392904
West Elm Verified Representative

Hello, Please accept my apologies for your recent experience with West Elm. I have sent you a private message with my direct contact information. Thank you, West Elm Social Media Team

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