Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Product or Service Quality
1 comment

My wife ordered a chair in August and was told it would not be available in October. After multiple calls, we learned today (mid-November) that the order was cancelled.

There was no call, no apology, no offer to re-enter the order. All we got from customer service (who by-the-way, we called, they didn’t call us) was “Sorry, there’s nothing we can do.” What a bunch of crap- there are a ton of things you can do starting with an apology and going from there.

Thanks for the great experience West Elm. I hope your customer last policies come back to bite you.

Product or Service Mentioned: West Elm Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

West Elm Cons: Unexplained delays.

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Hello, Please accept my apologies for your recent experience with West Elm. I have sent you a private message with my direct contact information. Thank you, West Elm Social Media Team