My wife ordered a chair in August and was told it would not be available in October. After multiple calls, we learned today (mid-November) that the order was cancelled.
There was no call, no apology, no offer to re-enter the order. All we got from customer service (who by-the-way, we called, they didn’t call us) was “Sorry, there’s nothing we can do.” What a bunch of crap- there are a ton of things you can do starting with an apology and going from there.
Thanks for the great experience West Elm. I hope your customer last policies come back to bite you.
Product or Service Mentioned: West Elm Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
West Elm Cons: Unexplained delays.