West Elm - Cancelled my order
My wife ordered a chair in August and was told it would not be available in October. After multiple calls, we learned today (mid-November) that the order was cancelled.
There was no call, no apology, no offer to re-enter the order. All we got from customer service (who by-the-way, we called, they didnโt call us) was โSorry, thereโs nothing we can do.โ What a bunch of crap- there are a ton of things you can do starting with an apology and going from there.
Thanks for the great experience West Elm. I hope your customer last policies come back to bite you.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
West Elm Cons: Unexplained delays.
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Hello, Please accept my apologies for your recent experience with West Elm. I have sent you a private message with my direct contact information. Thank you, West Elm Social Media Team