I placed an order online today, then they notified me that the item is going to be ready for shipment in 10 to 20 days. Which means I could get it in approx 30 days.
Of course this is an item that is out of stock but they won't tell you that. I called them to cancel the order, that they cannot even prepare for shipment and they told me that I couldn't cancel the order! Then they wanted me to talk to their logistic, warehouse or I don't know what. They couldn't provide any good reason for this, apparently I could only refuse the delivery when they were calling me, 1 month from now or who knows when.
Yes sure, if I cannot cancel it after a couple of hours with the item clearly not in their inventory I wonder how beautifully they would handle a cancellation when it's delivery time.. Unbelievable.
Product or Service Mentioned: West Elm Shipping Service.
Reason of review: Return, Exchange or Cancellation Policy.