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I ordered furniture at the beginning of September. West Elm makes no claim of when delivery will be received - I called/sent e-mail requests to get an ETA and cannot get any information from them as to when it might be received. I've had "managers" hang up on me or...
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#1357746
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West Elm - How do they stay in business?

They’ll tease you with an email and then do nothing to rectify the problem.
#1356741
I have tried repeatedly to secure the promised designed dollars from a large purchase I made in June, and West Elm has lied to me repeatedly: (1) I have a statement dated June that stated that my rewards would come by the end of the month. It is now September. (2) I...
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1.0
#1353678
West Elm may have interesting products, but buy elsewhere because if you want to ever talk to someone about it, such as scheduling your delivery, paying with a gift card, or just wondering why it is taking so long, forget it. THEY ARE TERRIBLE. Wait times on the...
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1.0
I didn't like
  • Customer services
#1349310
I ordered furniture from West Elm on July 26, 2018, including a bed I was told would be delivered between August 27, 2018 and September 3, 2018. I called on August 27, 2018 and was told it was not yet ready but was going to be delivered to the warehouse that day and I...
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Anonymous
Andrea

I have had similar issue but PAID with a $550 merchandise credit, so essentially they have taken my $ as of July 5 but never delievered either product and no matter how many c...

Anonymous
Dana Mowry

I’m having the same issues with West elm. I have getting the run around for two days. They can’t find my chair but my couch has been at the distribution since July 12. They sa...

#1343404
(I see others complaining about this here, and getting replies from West Elm. Hopefully I will hear from them soon myself, before our order gets turned away by our building tomorrow.) Recently moved to a NYC apt building that requires a Certificate Of Insurance for...
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#1342924
Received call in morning of delivery that they have not received table from Warehouse. Called West elm and they had no idea why the delivery was not completed . Instead of resolving the issue they wanted me to call the local freight company to find the issue and...
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Anonymous
Dana Mowry

Beware bc I’ve heard customers saying it’s impossible to get a refund from West Elm. They’re the worst!!

1.3
#1338882
I placed an order on 7/25/18 for a rug and two pillow covers. It was originally scheduled to arrive in 5 business days. The item never shipped out. I called to cancel the order because I was moving and if it would not arrive in time, I would not be able to receive it....
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1.0
#1337275
One of the worst examples of customer service ever. We bought a new house and placed an order in Jun for a 2 sofas and a bench which was promised delivery Jul 16 to 18. A few days later got a firm delivery date of Jul 16. That was the last communication from West Elm....
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1.3
I liked
  • Style of the furniture
  • Design is nice
I didn't like
  • Despicable customer service
  • Customer services
  • Unexplained delays
#1336028
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West Elm - Kasbah wool Rug

Horrible rug. It looks matted and sheds horribly. It looks as if I have a pinched pack of malamutes living with me with all of thebdamn fur balls on my sofa and floors.
#1335661