West Elm Reviews and Complaints
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14
ISSUES RESOLVED
57
COMPANY RESPONSES
612
TOTAL REVIEWS
$200K
CLAIMED LOSSES
$942
AVG LOSS
150K
PAGE VIEWS
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Customers don't like
- Customer service
- Lack of action to fix the problem
- Customer service response
Customers like
- Design aesthetic
- Style and design
- Product design
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I ordered a Christmas present on November 2nd, said it would be delivered within 2 weeks, nope it’s backordered. Called the customer service to ask when it would get here, lady on the line was RUDE. She was like “I can’t help you” in the most uppity voice ever. Okay...
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I tried purchasing 2 items of $299 and $199. It was not letting me order 2 items. The website was freezing. I tried calling customer service and it was not picking up. Long wait hold. So, I purchased an item for $299 using my 2 rewards gift card of $250 and another...
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Product
West Elm - Was sent Headbord that doesn’t work - received no follow up
We were delivered a headboard that doesn’t work with threads too big for the screws they come with out of the box. Several calls to customer service and store employees - no follow up, nothing has come in the mail and it’s been a month. Headboard just sitting in my hallway - piece of junk. Waste of time and energy. Incredibly frustrating and disappointing! All I wanted was a headboard that works.
I ordered three dining chairs from West Elm. I have not even received them yet, but I guarantee to you that no matter how wonderful these chairs are I will NEVER order from West Elm again due to the shipping experience. West Elm shipped all three of these chairs as...
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I didn't like
- Rotten appalling customer service
Resolved
Buyers beware!!! On September 2,18 I returned a duvet set that I loved but was labeled a king and was the size of a queen or full size. I called the online customer service number (since it was an online order) and they advised me I could return it through them or in...
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I liked
- Style and design
I didn't like
- Failture to return money once return received
- Poor customer service
- Lack of accountabilty
I bought a couch and 2chairs for my living room from west elm. Paid $100 per item for “white glove” delivery. The couch started wobbling after a few months. After several attempts, got their furniture medic to fix it - half of the bolts holding the legs on were never...
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I liked
- Style of the products
I didn't like
- Misleading information
- Lack of action to fix the problem
- Lack of accountabilty
After seven weeks of waiting for a furniture delivery promised in two weeks (on an in-stock sofa) and numerous calls, I finally received the item. The quality was fine. Attempts to contact customer service resulted in 20-30 minute hold times and rude representatives....
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Do not buy furniture at west elm and do not get their west elm credit card. I know that 10% back in points is really enticing, but you need to reach $250 dollars in accumulated dollars in order for them to give you the bonus. But the real reason why you shouldn't get...
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Product
Do not buy furniture at west elm and do not get their west elm credit card. I know that 10% back in points is really enticing, but you need to reach $250 dollars in accumulated dollars in order for them to give you the bonus. But the real reason why you shouldn't get...
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Product
I purchased a media console online on 18 September and during the check out the delivery was advertised for 2-5 days. I called customer service around 10 days after the purchase to buy quite about the delivery and to my surprise there was none scheduled. I as told that...
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