Unclaimed
West Elm
Reviews and Complaints
350K
CLAIMED LOSSES
714
TOTAL REVIEWS
190K
PAGE VIEWS
16
ISSUES RESOLVED
West Elm Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
We ordered an accent mirror on May 07, the expected delivery was May 15-20 which was fine. Then they kept pushing the store pickup date ahead, on May 20 (item wasn't even shipped by then) we realized that the price of the item had dropped from $280 to $160 which is a...
View full review
ID
Loss
$300
Preferred solution
Full refund
Based on their prices, I always assumed that West Elm was a high end, high quality store. I couldn't have been more wrong.They have beautiful looking furniture, but it's just not worth the headache. There is zero quality control and poor customer service. From the...
View full review
ID
Location
Ottawa, Ontario
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
The first email I received in the morning of the delivery said the delivery would not be done in the time period confirmed. I called customer service and the woman I spoke with said, "that's wrong, they have to deliver within the time period agreed upon, it's in their...
View full review
ID
Product
West Elm Table
Cons
- Undependable deliveries
- Unprofessional sales staff and management
- Inferior products
Loss
$1200
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOriginal review updated by user Jun 03, 2021
Bought bathmat online, did not like it so returned. refund was not processed for a month, had to call twice to ask about it. Each time agent picking up phone had passive aggressive attitude. When I finally received my refund there was a $12 difference. Yes I am cheap,...
ID
Pros
- Design aesthetic
Cons
- Customer service response
- Deceptive and confusing structure
Preferred solution
Apology
Lack of communication, billing, home delivery
worst experience EVER. I purchased a dinning table, chairs and bench in March. The full amount got charged, two weeks later it got refunded back to my account and this go back &;;; forth for all items.All without any emails from west elm. Then my chair are missing hardware that two 3 weeks to replace. And NOW my table was scheduled to be delivered today, I have driver on camera! He didnt ring my door bell, leaves after 5 mins and tells dispatcher he doesnt have time to return.
User's recommendation: Don’t order online..horrible home delivery.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRequest re-purchasing yardage of Performance Velvet (Moss)
I would like to repair a part of the chair I bought in Moss Performance Velvet...and possibly make a throw to cover the seat when the dog wants to sit on it. (SKU 963247) Please let me know how to buy some yardage of this fabric. Thanks! JoAnn Jacobsen
ID
Location
New York, New York
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Our couch was delayed numerous times. 5 months after order, the wrong color was shipped. We sent it back. The replacement order faced further delays. We finally received the correct couch 9 months after we ordered. Customer service was very disorganized (not the fault...
View full review
ID
Product
West Elm Sofa
Cons
- Customer service experience was terrible
- Fact that i cannot get my furniture and no one can help me
- Very late delivery
Preferred solution
Let the company propose a solution
I've already sent this to you in detail. Also gave it to your phone folks.
The half moon carpet xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
ID
Location
South San Francisco, California
Problems getting questions answered
Through numerous emails I have tried to get samples of fabric on a chair I want to purchased, Haven Chair and 1/2, #678**** in shown fabrics of Dusty Blush performance velvet, Dusty blush Velvet ,and Aster Velvet Pink Grapefruit. I need to go to the top of management to get these I guess! Terrible customer service. This sale is my end before I get the samples. When is the sale over?? I have other items I want to order here. Please verify this chair will go through my 34" wide front door.
ID
Location
Kansas City, Missouri
My order
Hi, I am not a happy customer! For strange reason , after I washed my wonderful sheets, my fitted sheet and the duvet cover came out of the wash with spots. The rest of the set was fine. I door to your company , and while they were trying to help , they send me to your international department. They werent very nice. I sent them photographs of my sheets and I still until today , didnt get any response!!! I do hope I will hear from them, and the answer will be satisfactory! I really enjoy these sheets and very disappointed from the spots that appeared Your truly , Itia Golan 416 414 ****
ID
Location
Richmond Hill, Ontario
New Reviewer
Horrendous Experience
Purchased over $6k furniture the day after Thanksgiving. West Elm has had my money since then however I have no furniture. They continually push out my delivery date with no reasonable explanation They blame it all on the pandemic. I mean Im getting all sorts of furniture and numerous home decor items delivered on time from every other retailer so clearly West Elm is just lying and holding my money hostage.
User's recommendation: Do NOT ORDER FURNITURE HERE.
ID
Pros
- Nice looking
Cons
- Non delivery for months
Loss
$6000
Preferred solution
Need DELIVERY ASAP AND SUBSTANTIAL MONETARY COMPENSATION
I placed an order for Upholstery Fabric by the Yard, Chunky Basketweave color: Stone on October 16, 2020 with West Elm. West Elm with their poor communication and poor Customer Service kept changing the Delivery date each month. With no Email communication to advise of...
View full review
ID
Cons
- Not trustworthy
- Poor customer service
- Poor customer communication
Preferred solution
Let the company propose a solution
New Reviewer
My wife bought a rug , on sale, about a month ago. It is shedding like crazy, I even have a baggie full of shed. I called your Westport Ct store, where we bought it. I talked to a sales person, she put me on hold so she could talk to a manager. When she came back she...
View full review
ID
Location
Westport, Connecticut
Cons
- Lack of accountabilty
Loss
$350
Preferred solution
Let the company propose a solution
Shoddy couch
Bought Andes couch in August and with relatively little use the frame has broken. Just starting customer service process. Disappointed in quality.
User's recommendation: Steer clear.
ID
Location
Wilmington, Massachusetts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPricing question
I was recently at the West Elm location in dawsonville Georgia and an item was clearly marked at $45. Once I took it to the cash register the salesperson says that it was marked incorrectly. The item in question was a teal colored queen bed sheet set. She mentioned that the price that was afixed to the set was for duvet cover and removed the price tag. What is the policy surrounding clearly marked items and receiving those items at the marked price? She was clearly not operating in the West Elm way and she offered no apologies for the mistake. I was at this location on Monday February 15th. I shop at West Elm and would like to be appreciated in some way. Thanks in advance
ID
Preferred solution
Deliver product or service ordered
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel