
West Elm
Reviews and Complaints
West Elm Reviews
- Liars
- Gaslighting
- Manipulative
Broken couch
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThis review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOrdered couch that apparently does not exist
It is now Feb 1st 2022 and I have still not received my couch. They have provided me with the same bogus update since 1/11 claiming my couch is at customs and then for the past week they do not know where it is… I do not think this couch exists and therefore, will not be cancelling my order to prove myself right.
User's recommendation: Do not buy a single item from west elm that you cannot pick up in store.
- Can not locate furniture ordered months ago
- Fraudulent
- Customer service essentially does not exist
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerReceived 1/5th of order without communication or refund
User's recommendation: Do not shop here.
- Merchandise
- Design
- Lack of ownership of issue
- Misleading information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerShocking Deliver of Used Furniture
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWONT CANCEL THE ORDER THEY CANT SEND
User's recommendation: DONT SHOP HERE. LISTEN TO THE REVIEWS !
- Delivery time
- Customer service
- Cant cancel backordered items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOrder cancelled without warning
I've ordered another sofa, same model, different fabric. West Elm offered a 15% discount.
The estimated delivery window was in January 2022, but it's now March. It's stayed on March for some time now, so I'm hopeful it'll arrive by spring.
User's recommendation: Don't purchase furniture that isn't already in stock.
- Great items
- Order cancelled without warning or suggestion for replacement
Poor quality and service
User's recommendation: Don’t order from this store.
Your systems are down
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPiling of Sofa - less than two weeks old
User's recommendation: Avoid west elm sofas.
- Quality of product
Non-delivery, delays no communication bad service
User's recommendation: Avoid.
Horrible customer service
User's recommendation: stay clear of this company.
Late shipping
Late shipping
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.