
West Elm
Reviews and Complaints

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They sent half my sectional to an outlet store after I waited 8 months
- Nice looking furniture
- Waited 8 mos
- Lost our sectional after we paid over 5000
Preferred solution: Full refund
User's recommendation: Never order furniture that is not in stock
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery never showed up, no call, text or email
- Nice styles
- Cannot contact customer service
- Cannot deliver the items when scheduled
- Exhorbitant delivery fees
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT SHOP AT WEST ELM OR ANY AFFILIATED COMPANIES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey charged me money but did not deliver items
Preferred solution: Full refund
User's recommendation: Don't trust dates or customer service updates
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |DID NOT RECEIVE ITEMS ORDERED
- Customer services
- Fraud
- Customer service and delivery
Preferred solution: Full refund
User's recommendation: DO NOT BUY HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |None delivery of order or even a response
- Some good products
- Unresponsive and unhelpful
Preferred solution: Price reduction
User's recommendation: If you need to contact someone about anything, then this is not the company for you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWest Elm Deceptive Business Practices
- Shipping
- Your inability to provide a product or solution for any issue
- False advertisement
User's recommendation: Dont do it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Lied about delivery
User's recommendation: Pass on west elm. You'll never get your item.
6 months, still no sofa
User's recommendation: Avoid. You can find better service elsewhere. Shop local.
Furniture not built to last
- Poor quality
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order 323333****46
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Worse customer service!
User's recommendation: Don't waste your money nor time
Lies, delays, and charging for furniture that’s not ready.
- Delay
- Lies
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t but from West Elm.
TERRIBLE COMPANY
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy from them
Return pickup confirmation
User's recommendation: Don’t do business with them. Customer Service takes at least 45 minutes to talk to a human and then they have no answers.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The most unreliable store in all my experience. My item was never delivered and no explanation. It’s been 3 months.
I just called customer service and it’s the same story. They don’t know where the sofa is with no estimated time of delivery.
This company is the worse company I have ever dealt with. Was on hold for 30 minutes with no hope of resolution at the end.
- Nice pieces
- Horrible service and delivery
Preferred solution: Deliver product or service ordered
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West elm is terrible and an absolute scam. Thank you for sharing.