I ordered an Emmerson coffee table on 12/26/2013 online.
While the order was being placed there was a message saying it would be delivered by New Year's Eve - wow!
Later that night, I decided to track my order. To my dismay it was showing 2/10/2014 as estimated delivery date.
I called customer service the following morning to get things straight. After three phone calls, I was told that their website was wrong it it takes a while for it to get fixed. The explanation for the delay in the delivery was that it is shipped freight straight from the vendor. Well, in two months I suppose they will walk the table instead of carrying it in a truck.
Really disappointed. I needed a massive table and that would fit the bill. It was my first and last purchase at West Elm! I will simply forget about the dressers that were in my wish list and start a new search.
Product or Service Mentioned: West Elm Table.