I bought a Crosby sofa from West Elm after it turned out that my beloved Room & Board Clarke sofa was too big to get into my new apartment. I loved the look, which had the same scale and mid-century modern vibe.
Within 6 months, the main full-length cushion looked like I'd had it for 20 years. Completely indented, no support, extraordinarily uncomfortable. Rotating, flipping, fluffing... nothing helped.
Now that I've had the thing for almost 2 years, it's dead and done. Like, the sofa is basically unusable -- I don't sit on it, I don't nap on it, I don't lounge on it. Unless I have so many guests over that seating becomes an issue, I try not to use it. When other people have to sit on it, I apologize.
So it's basically just a decoration now. I had my R&B sofa for 10 years and it remained as comfortable as the day I bought it. Sure, it cost a little more, but whoa it made up for it in the difference in quality. Knowing what I know now, I'd rather pay $2500 for a sofa that lasts, than pay $1200 for one that doesn't.
This makes me seriously question the quality of everything at West Elm and it's related/parent companies. I'm hugely disappointed with this experience.
Product or Service Mentioned: West Elm Crosby Mid-century Fabric Sofa.
Reason of review: Bad quality.
West Elm Pros: Style and design.
West Elm Cons: Keep hanging up on me.