Sebastian, Florida
Not resolved
Customer service
Exchange, Refund and Cancellation Policy

I purchased 10 curtains 96" long in Dec 2014 and Jan 2015. I recently washed them on cold and hung them to dry. When I went to rehang them every one was short! They had shrunk between 2"- 4" ! I contacted customer service 3 times over 2 days (because I was cut of each time) to be told they would replace 2 of the curtains but not the other 8 due to the time lapsed from purchasing them.

I understand time limits but how often do people wash curtains?

Very disappointed in the product and response. Be careful when ordering curtains and other products that are not washed frequently.

Reason of review: Bad quality.

Monetary Loss: $500.

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I just had the same bad experienced; got the curtains about 2 years ago, so I guess i won't get a return or exchange.


I had the exact same thing happen to my Lattice curtains. Worse, they shrunk differently, so when closed, the curtain lengths don't even match up!


Why doesn't West Elm have customer reviews on their website like most other companies? May have saved me the hassle.