3 comments
Featured 100% full Not resolved
2.1
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money

I used to really like West Elm.After an incident this week, I'll never shop there again.

I washed four curtains according to the tag instructions and they shrunk 3-4 inches - they now can't be used. When I requested replacements they refused because they wanted a receipt or order number. Based upon the time that lapsed and the fact that I got them around the time I purchased my home, I couldn't be sure if I bought them or got them as a house warming gift. They suggested I provide all possible names and addresses of people who could have purchased them.

Who has the time? Stand by your product!! The curtains clearly show West Elm, have visibly shrunk and are now trash.

I've removed my name from their mailing list and will never buy again.Think twice when purchasing there because they will not stand behind their poor quality products.

Reason of review: Damaged or defective.

Monetary Loss: $425.

Preferred solution: I would like replacement panels for the 5 damaged curtains. Velvet Grommet Curtain - Ivory size 84".

Had an Experience with West Elm?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1135008

I have cotton curtains from west elm and just washed them as well, and of course they shrank and I googled and found this post.My curtains specifically are tagged as machine washable and there are clear instructions.

I'm not dumb enough to not follow care instructions. They came out like 6" shorter than when I put them in. Unbelievable.

Luckily I have my receipt, though it's pretty old, so we'll see if I have better luck with replacements than the poster above.

Anonymous
#1012240

Velvet grommet curtains from west elm are dry clean only.It says it on the care instructions.

They shouldn't take them back. It's your fault. Why would you ever try to wash velvet anyway? It's like someone drying a cashmere sweater and being mad that it shrunk.

You're mad that YOU ruined your curtains and you're blaming on west elm.Grow up.

Anonymous
#1012077

A word of advice.....Never ever put curtains in the drier..ever, hang them up wet and the wrinkles will fade out as they dry.Always wash in cold and on the gentle or hand wash setting.The best way is to handwash them yourself.This way they can last for years.

You May Also Like

West Elm - Review about Desk from Fort Worth, Texas West Elm "I ordered a desk unit and two side bookshelves. The desk looks great but has a major design flaw. When you pull the chair out to sit down, you bash..." Read more Review about West Elm Urban Sectional from Kansas City, Missouri West Elm "We ordered a sofa sectional back in June. In September the incorrect pieces arrived. In December, 6 months after original order date, we finally got the remaining correct piece of..." Read more Review about West Elm Reclaimed Wood And Lacquer Media Console from West Hempstead, New York West Elm "Media console arrived Without screws or instructions (so sitting directly on the floor instead of on the metal legs)- arrived on 12/22/15 through UPS- have since called multiple times and..." Read more West Elm - Defective Ironing Board (Bamboo & Fibertech) West Elm "Purchased the bamboo ironing board from West Elm in June 2015 (product #483701). By December, the Fibertech board had split in half, and now the nose of the board is..." Read more Viator - Very problematic two day tour of St. Petersburg, Russia Viator "This was our primary tour of St. Petersburg. Our guide, Stan, was very knowledgeable and friendly. The tour itself was good, but not fantastic, mostly because there was not enough..." Read more Backpage - Stalking outrages and sending pics of other females Backpage "He first started texting my friend's phone sending pictures of money and saying he's staying in a hotel and would pay her more money than asked she didn't feel comfortable..." Read more Kabam - My account is permanently banned Kabam "Respected kabam administration....with due respect just tell me when we face some kinda fault in our device can't we login on our other device ? I haven't received any kind..." Read more Gardenwinds - Don't buy the rip lock 350 replacement gazebo canopy Gardenwinds "Rip lock 350 THE WORST! Don't buy this! I bought a 10x12 replacement canopy with the rip lock 350 and within the first month of having it on it ripped..." Read more