West Elm Phone Numbers and Emails

Toll-Free Number:

  • (855) 860-3081
    Wedding + Gift Registry Support

Customer Service:

  • (888) 922-4119

Location:

  • (425) 462-0154
    1 Bellevue Way NE Bellevue, WA
  • (732) 268-8537
    1 Bridge Avenue Space 5 Red Bank, NJ
  • (602) 279-0716
    100 East Camelback Road 148 Phoenix, AZ
  • (312) 867-1770
    1000 W North Avenue Space B Chicago, IL
  • (512) 320-5415
    1011 W Fifth Street Suite 100 Austin, TX
  • (412) 661-0986
    110 Bakery Square Blvd Pittsburgh, PA
  • (212) 929-4464
    112 West 18th Street New York, NY
  • (314) 863-5287
    1155 Saint Louis Galleria Suite 1474 St Louis, MO
  • (561) 799-2407
    11701 Lake Victoria Gardens Avenue Suite 4104-5103 Palm Beach Gardens, FL
  • (916) 784-2109
    1198 Roseville Parkway Suite 190 Roseville, CA
  • (503) 224-4480
    1201 Northwest Couch Portland, OR
  • (612) 445-9378
    128 North 2nd Street Minneapolis, MN
  • (713) 973-2041
    12848 Queensbury Lane Suite 150 Houston, TX
  • (410) 244-0121
    1301 Dock Street Baltimore, MD
  • (215) 731-0184
    1330 Chestnut Street Philadelphia, PA
  • (201) 222-5510
    1420 Willow Ave Hoboken, NJ
  • (585) 241-0072
    145 Culver Road Suite 120 Rochester, NY
  • (518) 453-0050
    1475 Western Ave Albany, NY
  • (480) 948-1950
    15279 N Scottsdale Road Suite #125 Scottsdale, AZ
  • (818) 847-9520
    1563-1565 N. Victory Pl. Burbank, CA
  • (617) 450-9500
    160 Brookline Avenue Boston, MA
  • (631) 673-7952
    160 Walt Whitman Road Space 1120 Huntington, NY
  • (631) 727-9110
    1600 Tanger Mall Drive Riverhead, NY
  • (207) 535-2923
    164 Middle Street Portland, ME
  • (202) 986-2165
    1728 14th St NW Washington, DC
  • (303) 443-1181
    1750 29th Street Boulder, CO
  • (702) 255-4030
    1770 Festival Plaza Drive Suite 120 Las Vegas, NV
  • (401) 274-1901
    179 Wayland Avenue Providence, RI
  • (650) 329-8086
    180 University Avenue Palo Alto, CA
  • (212) 247-8077
    1870 Broadway New York, NY
  • (918) 749-0820
    1926 Utica Square Tulsa, OK
  • (616) 949-0978
    1958 Breton Road SE Grand Rapids, MI
  • (718) 243-0149
    2 Main Street Brooklyn, NY
  • (210) 228-9859
    201 E Grayson St San Antonio, TX
  • (760) 318-0059
    201 N. Palm Canyon Drive Palm Springs, CA
  • (858) 350-3769
    212 S Cedros Avenue Unit 101 Solana Beach, CA
  • (704) 335-0244
    2140 South Blvd Suite 1 Charlotte, NC
  • (248) 593-8200
    215 W Maple Road Birmingham, MI
  • (515) 282-2020
    219 E. Grand Ave #101 Des Moines, IA
  • (206) 467-5798
    2201 Westlake Space 100 Seattle, WA
  • (239) 498-7847
    23101 Fashion Drive Suite J01 Estero, FL
  • (626) 744-2759
    248 E Colorado Blvd Pasadena, CA
  • (513) 351-0272
    2639 Edmondson Rd Cincinnati, OH
  • (951) 242-6244
    27300 Eucalyptus Ave Moreno Valley, CA
  • (817) 810-9078
    2869 W 7th Street Fort Worth, TX
  • (571) 395-8660
    2921 District Ave Suite 100 Fairfax, VA
  • (504) 895-2469
    2929 Magazine Street New Orleans, LA
  • (303) 320-1001
    2955 E 1st Avenue Suite 101 Denver, CO
  • (630) 368-0450
    2B Oakbrook Center Mall Oakbrook, IL
  • (650) 638-1845
    3 Hillsdale Mall San Mateo, CA
  • (717) 290-2820
    311 Stanley K Tanger Blvd. Lancaster, PA
  • (804) 353-1394
    3117 West Cary Street Richmond, VA
  • (205) 968-7651
    320 Summit Blvd Suite 200 Vestavia, AL
  • (305) 572-0880
    3201 North Miami Avenue Suite 108 Miami, FL
  • (336) 323-7901
    3316 W. Friendly Avenue Greensboro, NC
  • (714) 662-1960
    3333 Bear Street Space 231 Costa Mesa, CA
  • (718) 832-4939
    34 35th street building #4 Brooklyn, NY
  • (404) 842-1921
    3400 Around Lenox Road Suite 219 Atlanta, GA
  • (414) 224-0216
    342 N Water Street Suite 100 Milwaukee, WI
  • (908) 273-0983
    343 Springfield Avenue Summit, NJ
  • (203) 226-2311
    35 Main Street Westport, CT
  • (609) 799-8010
    3535 US-1 Space 366 Princeton, NJ
  • (201) 261-2552
    380 Route 17 North Paramus, NJ
  • (952) 835-8332
    3879 Gallagher Drive Edina, MN
  • (610) 649-1614
    40 East Montgomery Avenue Unit 2 Ardmore, PA
  • (816) 960-3765
    400 West 47th Street Kansas City, MO
  • (954) 457-3363
    401 Seabiscuit Trail Suite 810 Hallandale Beach, FL
  • (407) 354-1518
    4010 Conroy Road Orlando, FL
  • (512) 396-0054
    4015 S Interstate 35 Suite 323 San Marcos, TX
  • (615) 385-1512
    4019 Hillsboro Pike Building F Nashville, TN
  • (614) 478-1547
    4026 Easton Station Columbus, OH
  • (216) 378-9220
    411 Park Ave Suite 135 Beachwood, OH
  • (781) 461-8660
    420 Legacy Place Dedham, MA
  • (757) 490-1423
    4511 Main Street Virginia Beach, VA
  • (843) 720-3580
    484 King Street Charleston, SC
  • (847) 674-4332
    4999 Old Orchard Ctr Suite L24 Skokie, IL
  • (775) 324-0192
    50 S. Virginia St. Reno, NV
  • (619) 543-0117
    5080 Mission Center Road San Diego, CA
  • (801) 363-1918
    51 S Main St Salt Lake City, UT
  • (214) 821-3999
    5307 East Mockingbird Lane Suite 100 Dallas, TX
  • (510) 655-1367
    5602 Bay Street Emeryville, CA
  • (781) 221-5626
    6 Wayside Road Space B Burlington, MA
  • (925) 242-0236
    6000 Bollinger Canyon Rd Space 1208 San Ramon, CA
  • (405) 879-3314
    6150 NW Grand Blvd Suite A Oklahoma City, OK
  • (678) 248-5547
    6160 Avalon Blvd Alpharetta, GA
  • (404) 872-9574
    675 Ponce de Leon Avenue NE NW 127 Atlanta, GA
  • (914) 725-3861
    678 Post Road Scarsdale, NY
  • (919) 248-0865
    6910 Fayetteville Road Space 1375 Durham, NC
  • (813) 251-1052
    700 S Village Circle Tampa, FL
  • (972) 312-9867
    7401 Windrose Avenue Suite D130 Plano, TX
  • (828) 665-2168
    800 Brevard Road Suite 801 Asheville, NC
  • (706) 216-2068
    800 Highway 400 South Suite 185 Dawsonville, GA
  • (415) 388-2950
    800 Redwood Hwy Frontage Road Space 1120 Mill Valley, CA
  • (208) 342-0163
    824 W Idaho St Boise, ID
  • (317) 844-4970
    8702 Keystone Crossing Suite 160 Indianapolis, IN
  • (305) 670-7774
    8805 Dadeland Boulevard Space B101 Miami, FL
  • (860) 231-7781
    91 Memorial Road D50 West Hartford, CT
  • (571) 551-2400
    925 N Saint Asaph Street Alexandria, VA
  • (213) 683-4885
    928 S. Broadway Suite A Los Angeles, CA
  • (301) 230-7630
    951 Rose Ave Suite 104 N Bethesda, MD
  • +6 139 351 0507
    100 Bulla Road Homemaker Centre Location F008 Essendon Fields, VIC 3041
  • +1 416 537 0110
    109 Atlantic Avenue Toronto, ON M6K
  • +6 138 537 9020
    1341 Dandenong Road Chadstone VIC
  • +6 173 173 5200
    19 Wandoo Street Fortitude Valley QLD 4006
  • +44 207 637 9150
    209 Tottenham Court Road London W1T 7PN
  • +1 416 482 5247
    2131 Yonge Street Toronto, Ontario M4s
  • +1 604 734 9302
    2915 Granville Vancouver, BC V6H
  • +1 604 733 6730
    2947 Granville Vancouver, BC V6H
  • +6 128 046 3500
    345 Victoria Avenue Chatswood NSW 2067
  • +6 138 396 0300
    464 Chapel Street South Yarra VIC
  • +6 128 973 5900
    472 Oxford Street Bondi Junction NSW 2022
  • +1 787 754 4747
    525 Ave FD Roosevelt UNIT 34 San Juan, PR
  • +6 186 168 2200
    635 Hay Street Mall Perth WA
  • +1 403 245 1373
    868 16th Avenue SW Calgary, AB
  • +44 203 960 6780
    Ariel Way Unit SU1233 London W12 7HT
  • +961 175 7098
    Beirut, Lebanon
  • +96 613 806 4282
    Dammam, KSA
  • +9 744 452 9909
    Doha, Qatar
  • +97 180 0802
    Dubai, United Arab Emirates
  • +632 813 3739
    Fourth Level, Ayala Center, Ayala Avenue, Makati City
  • +632 656 2269
    Ground Level, South Wing Meralco Avenue corner Shaw Boulevard, Pasig City
  • +96 612 261 7495
    Jeddah, KSA
  • +96 613 806 4256
    Khobar, KSA
  • +44 208 629 8240
    Kingston upon Thames KT1 1TP
  • +9 652 208 1310
    Kuwait
  • +9 652 228 3069
    Kuwait
  • +6 148 314 0962
    Level 1 near Coles 6-14 Castle Street Castle Hill NSW
  • +9 731 711 0581
    Manama, Bahrain
  • +63 917 579 5208
    Paseo de Sta. Rosa
  • +96 611 520 3569
    Riyadh, KSA
  • +632 633 4636
    Third Level, EDSA cor, Shaw Bouleveard, Mandaluyong City
  • +96 611 510 1401
    Riyadh, KSA

West Elm Email:

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How to Contact?

Most Popular Number:

(855) 860-3081 Wedding + Gift Registry Support
Total calls: 262 Issues resolved: 18 Last call: Feb 18, 2024

What Are West Elm Customer Service Business Hours?

West Elm customer service operates on weekdays from 5 AM to 7 PM PST, providing enough time for addressing inquiries, offering guidance, and fixing issues. These West Elm customer service hours are available for calls as well as live chat. However, you can always receive an automatic response if you are still waiting to contact the West Elm customer service representatives. This ensures that you can get any help you need no matter what time it is. During these West Elm customer service hours, you can contact the customer service team and have your issues resolved effectively.

How Do I Contact West Elm Customer Support via Email Address?

To contact West Elm customer service via email, send your registry or doubts directly to customerservice@westelm.com. Whether your doubt is regarding the order, cancellation, or even the Allstate Protection Plan, you can write to the West Elm customer service email. You can also enquire about their services and the latest offerings by writing a West Elm customer service email. When writing an email, it's best to ensure your subject mentions the reason for contact. Moreover, you must elaborate on your doubts to make it easy for the West Elm support team to understand the issue. This significantly assists West Elm customer service in understanding your concerns, reviewing them, and getting back to you with the best solutions. However, getting a response via West Elm customer service email will take time and effort and might take 24 to 48 hours.

What Is the West Elm Phone Number?

If you're looking for immediate assistance or have general enquiries, one of the ways to contact the support team is to call West Elm at 1-855-860-3081. This West Elm phone number directly connects you to their customer support team, who is ready and trained to answer any of your queries and help you fix the problem regarding wedding and gift registry support. You can dial another West Elm contact number and reach the customer care team. The second customer service number is 1-888-922-4119. This West Elm customer service phone number is available twenty-four hours a day, seven days a week. However, if you are from outside the US, the number you have to dial is 1-800-150-4444. These West Elm phone numbers are essential to ensure all the customers receive the required assistance.

PissedConsumer Club

Contact Information

West Elm Website:

West Elm Help Center:

Corporate Office Address:

Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, California 94109
United States

Fax:

1.702.363.2541

West Elm Customer Service Reviews

1.3 / 5
Bad
Jenny O Beq
Awful Costumer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I called them with a simple question on ordering an outdoor sofa cushion cover and they couldn't answer the question and the supervisor was unwilling to come to the phone. For a high end furniture store, I would expect more. I was going to place a $4K order and now will not be placing it due to the terrible customer service.

Read full review
Guest-5505968
To find out the reason why my money wasn’t refunded after I returned the branch in the same condition I received it.

I returned the tree branch because it didnt have thae real life appearance as advertised possibly because I have several real plants. Even though the item was returned most of my money was kept.

Read full review
Karigan Loi
Still waiting...
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Been dealing with an issue for an order I placed in early September. 3/4 pieces of my couch were delivered but no ETA on when the lost 4th piece will arrive.

Many calls to customer service frequently resulted in being told I would be called abck, but never received a single phone call from anyone. Regular CS agents were almost completely useless and unable to escalate the issue after time kept passing and progress failed to be made.

Supervisor I spoke to seemed like she would be helpful (Christie) but also failed on her promise to call me back within a few days. Weeks later and still in the same place I was weeks ago.

Read full review
Kimberly B Xeg
West Elm and Potter Barrn Delivery Service is the WORST!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have been a loyal customer of both brands for years, and my experiences this year have been so disastrous, I do not think I will be coming back unless a remedy for my current situation is identified immediately.
I will start with the current situation and then provide context for my earlier issues this year.Delivery window 10/28-11/11Scheduled delivery for 11/15 (not so bad given my first order in 2023 arrived 2 months late)Delivery window was 4 PM to 7 PMI received a call, after sitting and waiting, at 9:30 PM (!) informing me my chair was not being deliveredI was told I would receive a call in the morning to quickly rescheduleI did NOT receive a call. In the afternoon I called the company and left a message.Shortly after I received a text with the first available delivery date in 16 DAYS!!!My chair/ottoman was 2 stops from my house yesterday and now I need to wait 16 days for it to make its way back?
I ask management and all employees at West Elm does this seem reasonable to you?

If you were the customer, would you feel satisfied by this? The response I got from a customer service chat just a few moments ago was there is nothing you can do, because delivery is outsourced. I have an idea! How about you call the outsourced company I can provide the phone number and demand that they deliver my furniture this weekend!

That seems like a reasonable resolution and one where West Elm takes accountability for their customer satisfaction. I have tried to contact them myself, but they dont seem to answer the phone, or return calls.
Further, the company you have chosen to outsource your services to should be revisited. This is now my second bad experience this year, and in talking to staff at both your local (Rochester area) Pottery Barn and West Elm stores, it sounds like delivery issues have been widespread and consistent for many customers in 2023. Maybe finding a new delivery team to outsource to is the right solution.

If they are not taking your customer satisfaction goals seriously, maybe they dont deserve your (or mine) business.
Maybe this would be less upsetting if I hadnt already dealt with a similar issue, all tied back to the delivery company, that resulted in my PB sectional being delivered OVER 2 months past my original delivery window this past fall.
There are lots of great furniture companies. I have been loyal to PB and WE for many years, but if I cant rely on getting my furniture when you say I will, I will be going elsewhere.

And I have no problem sharing my experiences with others so they dont end up in the same boat as me, dealing with the same frustrations.
I hope the current issues with my chair and ottoman can be addressed in a timely and reasonable fashion. I have always expected nothing but the best from your companies, but this is two big strikes in 2023!

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How Good is West Elm's Customer Service?

Stormey Wwp
Stormey Wwp
Feels Satisfied | Oct 23, 2023

Great

Read full quote
Keren Rqg
Keren Rqg
Feels Disappointed | Oct 08, 2023

I am unable to speak to any one

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Thamara Yjz
Thamara Yjz
Feels Satisfied | Oct 07, 2023

Gift card ordering problem, agent got it figured out

Read full quote
Pennie H Asy
Pennie H Asy
Feels Neutral | Nov 13, 2022

Just bummed and disappointed.
The Customer Care was polite and managed the issue, although there was background noise and hard to hear/understand at times—probably a poor connection.

Read full quote

Summary of West Elm Customer Service Calls

427 TOTAL
CALLS
00:48 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call West Elm?

Shipping and Delivery Question:

  • “Delivery”
  • “Wrong size shipped”
  • “To see if I am on there delivery schedule for today.”

Request for Information Question:

  • “*** on status of lost shipment”
  • “To find out the reason why my money wasn’t refunded after I returned the branch in the same condition I received it.”
  • “Question about a product”

Product/ Service Question:

  • “Damaged item”
  • “Damaged itemS”
  • “Order a bed”

Return/ Replace Question:

  • “Return”
  • “Issue with returned chair”
  • “Online return”

Payments and Charges Question:

  • “Bill”
  • “Charged double”
  • “Overcharge”

Activation/ Cancellation Question:

  • “Cancelnorder”
  • “Very unhappy i canceled an order 3 days ago and it's still being shipped”
  • “Cancel order”

Refund Question:

  • “Refund”

Account Question:

  • “Accounts payable”
  • “Business account set up”
  • “Balance owed on account”

Cards Question:

  • “Gift card”
  • “Lost gift card”

Staff Question:

  • “Costumer service”
  • Argument with a manager

Employment Question:

  • “Paycheck”

Other Question:

  • “Repair”
  • “To order something”
  • “Add to order”

About

Related Companies

Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, Mark And Graham

Summary

West Elm is a furniture retailer that provides upscale contemporary furniture designs as well as a variety of houseware. West Elm is a brand operated by Williams-Sonoma, Inc. At the present time, the company operates 37 stores throughout 18 states, Ontario, and Puerto Rico. Among the items offered at the store are rugs, lightning items, bedding, room and wall decor, and entertaining. The company is constantly offers discounts up to 65%. The online resource westelm.com features the entire collection from the west elm catalog, including furniture, textiles and decorative accessories. There are also internet specials which are not included in the catalogue. For the online purchases, the company accepts west elm Credit Card, Visa, MasterCard, American Express and Discover Network, as well as west elm gift cards.

West Elm reviews and complaints

West Elm is ranked 399 out of 2190 in Furniture and Decor category

Area Served

USA, Canada

Payment Methods

MasterCardAmerican ExpressVISA

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