West Elm Phone Numbers and Emails

Toll-Free Number:

  • (855) 860-3081
    Wedding + Gift Registry Support

Customer Service:

  • (855) 860-3081
    Wedding + Gift Registry Support
  • (888) 922-4119

Location:

  • (425) 462-0154
    1 Bellevue Way NE Bellevue, WA
  • (732) 268-8537
    1 Bridge Avenue Space 5 Red Bank, NJ
  • (602) 279-0716
    100 East Camelback Road 148 Phoenix, AZ
  • (312) 867-1770
    1000 W North Avenue Space B Chicago, IL
  • (512) 320-5415
    1011 W Fifth Street Suite 100 Austin, TX
  • (412) 661-0986
    110 Bakery Square Blvd Pittsburgh, PA
  • (212) 929-4464
    112 West 18th Street New York, NY
  • (314) 863-5287
    1155 Saint Louis Galleria Suite 1474 St Louis, MO
  • (561) 799-2407
    11701 Lake Victoria Gardens Avenue Suite 4104-5103 Palm Beach Gardens, FL
  • (916) 784-2109
    1198 Roseville Parkway Suite 190 Roseville, CA
  • (503) 224-4480
    1201 Northwest Couch Portland, OR
  • (612) 445-9378
    128 North 2nd Street Minneapolis, MN
  • (713) 973-2041
    12848 Queensbury Lane Suite 150 Houston, TX
  • (410) 244-0121
    1301 Dock Street Baltimore, MD
  • (215) 731-0184
    1330 Chestnut Street Philadelphia, PA
  • (201) 222-5510
    1420 Willow Ave Hoboken, NJ
  • (585) 241-0072
    145 Culver Road Suite 120 Rochester, NY
  • (518) 453-0050
    1475 Western Ave Albany, NY
  • (480) 948-1950
    15279 N Scottsdale Road Suite #125 Scottsdale, AZ
  • (818) 847-9520
    1563-1565 N. Victory Pl. Burbank, CA
  • (617) 450-9500
    160 Brookline Avenue Boston, MA
  • (631) 673-7952
    160 Walt Whitman Road Space 1120 Huntington, NY
  • (631) 727-9110
    1600 Tanger Mall Drive Riverhead, NY
  • (207) 535-2923
    164 Middle Street Portland, ME
  • (202) 986-2165
    1728 14th St NW Washington, DC
  • (303) 443-1181
    1750 29th Street Boulder, CO
  • (702) 255-4030
    1770 Festival Plaza Drive Suite 120 Las Vegas, NV
  • (401) 274-1901
    179 Wayland Avenue Providence, RI
  • (650) 329-8086
    180 University Avenue Palo Alto, CA
  • (212) 247-8077
    1870 Broadway New York, NY
  • (918) 749-0820
    1926 Utica Square Tulsa, OK
  • (616) 949-0978
    1958 Breton Road SE Grand Rapids, MI
  • (718) 243-0149
    2 Main Street Brooklyn, NY
  • (210) 228-9859
    201 E Grayson St San Antonio, TX
  • (760) 318-0059
    201 N. Palm Canyon Drive Palm Springs, CA
  • (858) 350-3769
    212 S Cedros Avenue Unit 101 Solana Beach, CA
  • (704) 335-0244
    2140 South Blvd Suite 1 Charlotte, NC
  • (248) 593-8200
    215 W Maple Road Birmingham, MI
  • (515) 282-2020
    219 E. Grand Ave #101 Des Moines, IA
  • (206) 467-5798
    2201 Westlake Space 100 Seattle, WA
  • (239) 498-7847
    23101 Fashion Drive Suite J01 Estero, FL
  • (626) 744-2759
    248 E Colorado Blvd Pasadena, CA
  • (513) 351-0272
    2639 Edmondson Rd Cincinnati, OH
  • (951) 242-6244
    27300 Eucalyptus Ave Moreno Valley, CA
  • (817) 810-9078
    2869 W 7th Street Fort Worth, TX
  • (571) 395-8660
    2921 District Ave Suite 100 Fairfax, VA
  • (504) 895-2469
    2929 Magazine Street New Orleans, LA
  • (303) 320-1001
    2955 E 1st Avenue Suite 101 Denver, CO
  • (630) 368-0450
    2B Oakbrook Center Mall Oakbrook, IL
  • (650) 638-1845
    3 Hillsdale Mall San Mateo, CA
  • (717) 290-2820
    311 Stanley K Tanger Blvd. Lancaster, PA
  • (804) 353-1394
    3117 West Cary Street Richmond, VA
  • (205) 968-7651
    320 Summit Blvd Suite 200 Vestavia, AL
  • (305) 572-0880
    3201 North Miami Avenue Suite 108 Miami, FL
  • (336) 323-7901
    3316 W. Friendly Avenue Greensboro, NC
  • (714) 662-1960
    3333 Bear Street Space 231 Costa Mesa, CA
  • (718) 832-4939
    34 35th street building #4 Brooklyn, NY
  • (404) 842-1921
    3400 Around Lenox Road Suite 219 Atlanta, GA
  • (414) 224-0216
    342 N Water Street Suite 100 Milwaukee, WI
  • (908) 273-0983
    343 Springfield Avenue Summit, NJ
  • (203) 226-2311
    35 Main Street Westport, CT
  • (609) 799-8010
    3535 US-1 Space 366 Princeton, NJ
  • (201) 261-2552
    380 Route 17 North Paramus, NJ
  • (952) 835-8332
    3879 Gallagher Drive Edina, MN
  • (610) 649-1614
    40 East Montgomery Avenue Unit 2 Ardmore, PA
  • (816) 960-3765
    400 West 47th Street Kansas City, MO
  • (954) 457-3363
    401 Seabiscuit Trail Suite 810 Hallandale Beach, FL
  • (407) 354-1518
    4010 Conroy Road Orlando, FL
  • (512) 396-0054
    4015 S Interstate 35 Suite 323 San Marcos, TX
  • (615) 385-1512
    4019 Hillsboro Pike Building F Nashville, TN
  • (614) 478-1547
    4026 Easton Station Columbus, OH
  • (216) 378-9220
    411 Park Ave Suite 135 Beachwood, OH
  • (781) 461-8660
    420 Legacy Place Dedham, MA
  • (757) 490-1423
    4511 Main Street Virginia Beach, VA
  • (843) 720-3580
    484 King Street Charleston, SC
  • (847) 674-4332
    4999 Old Orchard Ctr Suite L24 Skokie, IL
  • (775) 324-0192
    50 S. Virginia St. Reno, NV
  • (619) 543-0117
    5080 Mission Center Road San Diego, CA
  • (801) 363-1918
    51 S Main St Salt Lake City, UT
  • (214) 821-3999
    5307 East Mockingbird Lane Suite 100 Dallas, TX
  • (510) 655-1367
    5602 Bay Street Emeryville, CA
  • (781) 221-5626
    6 Wayside Road Space B Burlington, MA
  • (925) 242-0236
    6000 Bollinger Canyon Rd Space 1208 San Ramon, CA
  • (405) 879-3314
    6150 NW Grand Blvd Suite A Oklahoma City, OK
  • (678) 248-5547
    6160 Avalon Blvd Alpharetta, GA
  • (404) 872-9574
    675 Ponce de Leon Avenue NE NW 127 Atlanta, GA
  • (914) 725-3861
    678 Post Road Scarsdale, NY
  • (919) 248-0865
    6910 Fayetteville Road Space 1375 Durham, NC
  • (813) 251-1052
    700 S Village Circle Tampa, FL
  • (972) 312-9867
    7401 Windrose Avenue Suite D130 Plano, TX
  • (828) 665-2168
    800 Brevard Road Suite 801 Asheville, NC
  • (706) 216-2068
    800 Highway 400 South Suite 185 Dawsonville, GA
  • (415) 388-2950
    800 Redwood Hwy Frontage Road Space 1120 Mill Valley, CA
  • (208) 342-0163
    824 W Idaho St Boise, ID
  • (317) 844-4970
    8702 Keystone Crossing Suite 160 Indianapolis, IN
  • (305) 670-7774
    8805 Dadeland Boulevard Space B101 Miami, FL
  • (860) 231-7781
    91 Memorial Road D50 West Hartford, CT
  • (571) 551-2400
    925 N Saint Asaph Street Alexandria, VA
  • (213) 683-4885
    928 S. Broadway Suite A Los Angeles, CA
  • (301) 230-7630
    951 Rose Ave Suite 104 N Bethesda, MD
  • +6 139 351 0507
    100 Bulla Road Homemaker Centre Location F008 Essendon Fields, VIC 3041
  • +1 416 537 0110
    109 Atlantic Avenue Toronto, ON M6K
  • +6 138 537 9020
    1341 Dandenong Road Chadstone VIC
  • +6 173 173 5200
    19 Wandoo Street Fortitude Valley QLD 4006
  • +44 207 637 9150
    209 Tottenham Court Road London W1T 7PN
  • +1 416 482 5247
    2131 Yonge Street Toronto, Ontario M4s
  • +1 604 734 9302
    2915 Granville Vancouver, BC V6H
  • +1 604 733 6730
    2947 Granville Vancouver, BC V6H
  • +6 128 046 3500
    345 Victoria Avenue Chatswood NSW 2067
  • +6 138 396 0300
    464 Chapel Street South Yarra VIC
  • +6 128 973 5900
    472 Oxford Street Bondi Junction NSW 2022
  • +1 787 754 4747
    525 Ave FD Roosevelt UNIT 34 San Juan, PR
  • +6 186 168 2200
    635 Hay Street Mall Perth WA
  • +1 403 245 1373
    868 16th Avenue SW Calgary, AB
  • +44 203 960 6780
    Ariel Way Unit SU1233 London W12 7HT
  • +961 175 7098
    Beirut, Lebanon
  • +96 613 806 4282
    Dammam, KSA
  • +9 744 452 9909
    Doha, Qatar
  • +97 180 0802
    Dubai, United Arab Emirates
  • +632 813 3739
    Fourth Level, Ayala Center, Ayala Avenue, Makati City
  • +632 656 2269
    Ground Level, South Wing Meralco Avenue corner Shaw Boulevard, Pasig City
  • +96 612 261 7495
    Jeddah, KSA
  • +96 613 806 4256
    Khobar, KSA
  • +44 208 629 8240
    Kingston upon Thames KT1 1TP
  • +9 652 208 1310
    Kuwait
  • +9 652 228 3069
    Kuwait
  • +6 148 314 0962
    Level 1 near Coles 6-14 Castle Street Castle Hill NSW
  • +9 731 711 0581
    Manama, Bahrain
  • +63 917 579 5208
    Paseo de Sta. Rosa
  • +96 611 520 3569
    Riyadh, KSA
  • +632 633 4636
    Third Level, EDSA cor, Shaw Bouleveard, Mandaluyong City
  • +96 611 510 1401
    Riyadh, KSA

West Elm Email:

Customer Service
More phone numbers and emails Less phone numbers and emails

West Elm Contact Information

West Elm Website:

West Elm Online Chat:

Corporate Office Address:

Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, California 94109
United States

Fax:

1.702.363.2541
Edit Business Info

West Elm Rating Based on 419 Reviews

Rating details

1.9
more details
Customer service
Reliability
Website
Product or Service Quality

Rating stats

Rating trend

Summary of West Elm Customer Service Calls

223 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call West Elm Customer Service?

Request for Information Question:

  • “Product question”
  • “Check on an order”
  • “Check on order”

Shipping and Delivery Question:

  • “Missing item”
  • “Schedule delivery”
  • “Never received purser”

Return/ Replace Question:

  • “Curtain rod hardware replacement”
  • “Return policy for mid century modern dining table”
  • “Merchandise return”

Payments and Charges Question:

  • “Placing an order first time new customer new house need a coupon”
  • “Payment”
  • “Pay bill”

Product/ Service Question:

  • “To buy an organic geo design made in Ondia queen-sized blanket”
  • “Damaged goods”
  • “Unhapoy woth furniture color and quality”

Activation/ Cancellation Question:

  • “Ensure cancellation”
  • “Order was cancelled on your end”
  • “Cancel order”

Account Question:

  • “Business account set up”
  • “Balance owed on account”

Cards Question:

  • “Lost gift card”

Staff Question:

Refund Question:

  • “Refund”

Other Question:

  • “Fabric repair”
  • “Order delay”
  • “Speak with an agent”

About

West Elm Return Policy
To read more: https://www.westelm.com/customer-service/return/
West Elm Delivery Policy
To read more: https://www.westelm.com/customer-service/shipping-info.html
West Elm Terms of Service
To read more: https://www.westelm.com/about-us/terms.html
West Elm Privacy Policy
To read more: https://www.westelm.com/about-us/privacy-policy.html
Top West Elm Services

Delivery Service, Customer Care, Shipping Service

Top West Elm Products

Sofa, Table, Chair

West Elm Pros and Cons

Pros: Design aesthetic, Design, Style and design, Product design, Merchandise

Cons: Customer service, Lack of action to fix the problem, Customer service response, Quality, Late delivery

Related Companies

Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, Mark And Graham

Summary

West Elm is a furniture retailer that provides upscale contemporary furniture designs as well as a variety of houseware. West Elm is a brand operated by Williams-Sonoma, Inc. At the present time, the company operates 37 stores throughout 18 states, Ontario, and Puerto Rico. Among the items offered at the store are rugs, lightning items, bedding, room and wall decor, and entertaining. The company is constantly offers discounts up to 65%. The online resource westelm.com features the entire collection from the west elm catalog, including furniture, textiles and decorative accessories. There are also internet specials which are not included in the catalogue. For the online purchases, the company accepts west elm Credit Card, Visa, MasterCard, American Express and Discover Network, as well as west elm gift cards.

West Elm reviews and complaints

West Elm is ranked 316 out of 1657 in Furniture and Decor category

Area Served

USA

Payment Methods

MasterCardAmerican ExpressVISA

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