South San Francisco, California
Not resolved

Its funny how they call themselves in the league of C&B, Pottery B, and rest.

I ordered two chairs, that were in their warehouse, as per the associate then at Emeryville, CA store in December 2015 and we were told we will have it 'ship to store' in a week, then we didn't hear back so we called them and a RUDE associate said 'it takes 2-3 weeks' then we waited again and called up again, they said its STUCK in DC, don't know why. Then I called up again and they said, we are not receiving anything for another one week. I called again and they said now.. it should be here by Friday!!

NOW THEY tell me, its in Richmond, CA but they could not fill the Delivery Truck to Emeryville, CA with all the boxes and 'Apparently' My Boxes from December 2015 to Feb 2016 were the ones that got left out in Richmond. So I am waiting another 2 weeks to finally see something, description of which I totally forgot! Thanks, WEST ELM!

Reason of review: Problem with delivery.

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