We placed a two-item order in late April, and we knew since the beginning that it would take a while to arrive at home. However, one of the items has been postponed by the company week after week.
At the first time, it was supposed to be delivered in late June, but now the company informed to be delivered in sometime in August. Would West Elm be trustworthy? I don't think so. The other item is already in their warehouse in Chicago since early May, but they weren't able to split the shipment.
Now, because we have a deadline, we had to cancel the delayed item, and we cannot contact customer service to have the other item be delivered. When we check order details on their website, they are still waiting for the canceled item to ship another one. If it takes longer, we will have to cancel the whole order and ask for a refund. But how long can it take?
It has been the worst shopping experience in retail ever.
I cannot imagine how much money West Elm loses every day having this logistic issue. Probably, they should take some lessons about logistics with Amazon.
User's recommendation: Avoiding purchase at West Elm as much as possible.
Location: Evanston, Illinois