Never order ANYTHING that needs to be delivered and set up. I had a total nightmare with them.
They were supposed to deliver my order on a certain day, and never showed up. It took me a 1 1/2 hours on the phone to find out that they didn't know why it wasn't on the truck. THEN, they promised that someone would call me about a delivery on another date, and no one did. THEN, again, I waited forever on the phone until I got through and they gave me another delivery date, which is tomorrow.
It is 6:15 p.m. the night before, and no one has called with the two hour window. UNBELIEVABLE!!!!
How do you run a business like this!!! Hope it shows up tomorrow, but if it doesn't I will be back writing again.
Reason of review: Problem with delivery.
West Elm Pros: Merchandise.
West Elm Cons: Delivery time frame, Customer service response.