Reading, Pennsylvania
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

Never order ANYTHING that needs to be delivered and set up. I had a total nightmare with them.

They were supposed to deliver my order on a certain day, and never showed up. It took me a 1 1/2 hours on the phone to find out that they didn't know why it wasn't on the truck. THEN, they promised that someone would call me about a delivery on another date, and no one did. THEN, again, I waited forever on the phone until I got through and they gave me another delivery date, which is tomorrow.

It is 6:15 p.m. the night before, and no one has called with the two hour window. UNBELIEVABLE!!!!

How do you run a business like this!!! Hope it shows up tomorrow, but if it doesn't I will be back writing again.

Reason of review: Problem with delivery.

West Elm Pros: Merchandise.

West Elm Cons: Delivery time frame, Customer service response.

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