I ordered a small dresser from West Elm, part of their wood tile series. Having never ordered furniture from them before, it was a test piece.
The item did take awhile to be ready for shipment, a little over one month from ordering to being ready for delivery, but overall the delivery and communications were fine. I'm just very underwhelmed with the dresser and feel I have overpaid for what I received. The item does not look like the picture -- it's an uglier color in real life.
The drawers do not open smoothly and the whole thing just feels cheap and flimsy. I will not be ordering any more furniture from them.
Reason of review: Pricing issue.