Walterboro, South Carolina
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I ordered two chairs from West Elm on June 23, 2016 and had a delivery scheduled for July 26, 2016. The chairs never came to my home.

I called repeatedly for over three weeks and no one would help me or tell me when I would receive the chairs. On August 17, 2016 I tried to obtain a refund for the chairs and I was told that I would receive a refund in 5-7 days. It is now August 31, 2016 and I still have yet to receive my money back. I have received no help and have been transferred from person to person throughout this whole process.

Once I called today they tell me they have a process to go through to satisfy their customers. There is no policy in this company that I can see is built around satisfaction. So far, they have not shipped the chairs nor refunded my money, so as of now I feel they have stolen from me. Who knows if I will ever receive my money back.

I do not suggest ordering from this company.

I know I never will again.

Product or Service Mentioned: West Elm Shipping Service.

Reason of review: no item received and no refund of money.

Monetary Loss: $1500.

Preferred solution: Full refund.

West Elm Pros: Design is nice.

West Elm Cons: Lack of accountabilty, Poor customer service and false advertising on online products.

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