Naples, Florida
0 comments

Waited 1/2 hour to talk to individual who was THE person that could help.... as promised by the two previous cretins.

Then this colleague said --- 'call the store'. I told the person that the store told me 'to call customer service'. Maybe they all work from a different play book. Now the unit has a defective drawer.

Will we ever hear from them? My hopes are realistic. They may be the largest on-line player but we know large does not translate to efficient or effective. Perhaps they will find an executive able to correct the many problems.

Suspicion: They don't care...

because they are so large.

Product or Service Mentioned: West Elm Customer Care.

Reason of review: Order processing issue.

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