Bought a two piece sectional from west elm for $2500. It arrived with scratched wooden legs, and one of the sections was dirty, and had a yellowish taint to it that could not be cleaned, so it did not match the other piece.
It was not packaged when they brought it out of the truck, and I believe they charged me full price and gave me a used floor model or something. They did come back to exchange it, but only the one piece that was dirty, and I felt they should have brought me both pieces new.
The delivery guys were filthy and did not have "booties" to cover their shoes. One guy was trying to rip the tag off the original piece, and he was yanking it so hard the whole sofa was slamming up and down on my brand new hardwood floor, and scratched that as well.
Review about: West Elm Sofa.
Monetary Loss: $1000.