Lithia, Florida
Not resolved

I placed an order with West Elm worth $3,500 and there were two nightstands as part of the order where one of them arrived with a broken handle. I called customer service and they told me the drawer handle part is available but they can just ship me a new one and I should return the old and it will arrive in three days.

Item was returned and I did not hear back from West Elm. When I called back, they said the order was cancelled and my only option was to get a refund and if the second nightstand needs to be returned, it has to be via UPS.

I don't have the box or the packaging and customer service is very poor in that they don't much have anything in their control. I am never shopping at Pottery Barn or West Elm again.

Product or Service Mentioned: West Elm Jones Nightstand.

Reason of review: Poor communication and delivery.

Monetary Loss: $88.

Preferred solution: Deliver product or service ordered.

  • Poor Inventory Control
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