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I purchased some cotton bath mats online for my newly renovated bathroom. The colors were perfect and they are all cotton, so I could wash them.

After owning for 35 days, I followed washing instructions. They shredded all over my washing machine and I think some of the dye ran. I had to dry them but they are still covered with lint.

Customer service said i cannot return them because they have been washed (which is what showed the problem). And they could offer me a partial credit, which after a little negotiating was only $20 on an $80 purchase.

I asked if the $20 would go to my credit card and was told Id get an ecredit which is good for another West Elm purchase. To me, thats no credit at all.

User's recommendation: Do not buy fabric items from West Elm.

Location: East Walpole, Massachusetts

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