Terrible company. Non- responsive customer service (which is non existent anyway).
Will not work with you to correct situation. They will hang up on you. They will not correct the situation. They will lie to you about solving an issue.
They will never cancel your order. Under NO circumstances, do not ever ,ever buy from them. They have no control over their suppliers anyway. They are a middle man and do not stand by their service nor the products nor the relationship with their vendors.
Worst experience of my life.
They are not a real company and they could care less about your situation. They will bill you even if you do not want the product.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of west elm customer care. West Elm needs to read this review and look into the issue (if any) according to poster's claims.