12848 Queensbury Ln #152, Houston, TX 77024, USA
Not resolved
Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

Terrible design , material , cheap furniture with expensive tag price !

I call west elm to process a return as soon as the pieces were assembled.

I will never buy anything at West elm again ! Still waiting for the refund to my WE credit card , had to call 2 times already ...

Product or Service Mentioned: West Elm Sofa.

Reason of review: Bad quality.

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It's a cheap quality material for the price ($5K) - Enzo Sectional. Customer Service is awful.

Never have a resolution. If everything works fine until you hold the sofa, then... but that's not reality. If there are issues, and you would have to work with their service for a repair/replacement/refund, you will see 5 big starts on the sky in the daytime :-).

The design looks nice but not the quality. Doesn't mean you would buy and pay for the smart looking.