Not resolved
2.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
2 comments

I was unhappy with the response to my email so I asked to be contacted by a manager. That was days ago.

It's almost impossible to resolve anything like this... I don't know if they keep a history of these communications but it seems like they don't. I actually like their stuff but the second they have your money it's impossible to get any service at all.

There is a constant churn between sales and no-sales and the manner of delivery is inconsistent between items in an order and there's no way to have an order all delivered at once. Nice furniture, terrible experience.

Reason of review: Poor customer service.

Monetary Loss: $2400.

Preferred solution: will to partial pay to not receive custom item..

West Elm Pros: Style of the furniture.

West Elm Cons: Post-sale service.

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WestElmSocialTeam
#1383745

Hello, We are very disappointed to hear of your recent customer service experience and would like to assist if possible. Please email your order details with contact information to support@westelm.com and a team member will be in touch. Thank you, West Elm Social Media Team

WestElmSocialTeam
#1383743

Hello, We are very disappointed to hear of your recent customer service experience and would like to assist if possible. Please email your order details with contact information to support@westelm.com and a team member will be in touch. Thank you, West Elm Social Media Team