I had placed an online special order on April 29 for Finn Loveseat. Later found this site and was disturbed by all the negative reviews regarding bad customer service and shipping problems.
Was promised delivery in 8-10 weeks. Communication regarding delivery was ok, but there were long waits when I called with questions. I was called the afternoon of delivery, July 7 and they arrived a little early. It was exactly 10 weeks since I ordered.
They unwrapped the item, waited while I checked it. The delivery people were fast and professional.
Took away packing material. My loveseat is perfect.
Product or Service Mentioned: West Elm Delivery Service.
Reason of review: Good quality.