I want to purchase 2 Stella brass twin beds but I don't want to pay $280 for shipping and for someone to spend 3 minutes putting some screws in to build them. Thats $150 to build them!
I want the option of building them myself and saving $150. It's terrible customer service that this option is not available. Such arrogance.
I rang and spoke to someone but they say they can't waive this service.
It's not a service if it's forced upon you!
I am considering not buying the lovely beds and going elsewhere now as I can bring myself to waste such a lot of money. Very poor from West Elm.
Product or Service Mentioned: West Elm Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
West Elm Pros: Design and quality.
West Elm Cons: Delivery charges and mandatory white glove.