San Rafael, California
Resolved
3.0
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Delivery Service
Price Affordability
Product or Service Quality
Style and Design
Value for money
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I want to purchase 2 Stella brass twin beds but I don't want to pay $280 for shipping and for someone to spend 3 minutes putting some screws in to build them. Thats $150 to build them!

I want the option of building them myself and saving $150. It's terrible customer service that this option is not available. Such arrogance.

I rang and spoke to someone but they say they can't waive this service.

It's not a service if it's forced upon you!

I am considering not buying the lovely beds and going elsewhere now as I can bring myself to waste such a lot of money. Very poor from West Elm.

Product or Service Mentioned: West Elm Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

West Elm Pros: Design and quality.

West Elm Cons: Delivery charges and mandatory white glove.

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