West Elm - Extremely poor customer service
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New ReviewerOriginal review updated by user Jun 03, 2021
Bought bathmat online, did not like it so returned. refund was not processed for a month, had to call twice to ask about it.
Each time agent picking up phone had passive aggressive attitude. When I finally received my refund there was a $12 difference. Yes I am cheap, and I think it is unfair that I had to call twice to have my money given back to me and that when they did it was not the full amount. I called again and was told there is a restocking fee.
This is bs considering people don't charge restocking for TVs anymore. When I asked for proof, the agent said that she did not need to show me anything, and when I spoke to the supervisor I was told this shipping charge cannot be waived because its the reason was not on the company.
I was later told that as a courtesy they will give a gift card and that I cannot call back and a note will be placed on my account. Simply ridiculous
User's recommendation: Just avoid unless you buying from store.
Preferred solution: Apology.
West Elm Pros: Design aesthetic.
West Elm Cons: Customer service response, Deceptive and confusing structure.
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