57 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
2.2
Poster decreased review rating.

Original review updated by user Jun 03, 2021

Bought bathmat online, did not like it so returned. refund was not processed for a month, had to call twice to ask about it.

Each time agent picking up phone had passive aggressive attitude. When I finally received my refund there was a $12 difference. Yes I am cheap, and I think it is unfair that I had to call twice to have my money given back to me and that when they did it was not the full amount. I called again and was told there is a restocking fee.

This is bs considering people don't charge restocking for TVs anymore. When I asked for proof, the agent said that she did not need to show me anything, and when I spoke to the supervisor I was told this shipping charge cannot be waived because its the reason was not on the company.

I was later told that as a courtesy they will give a gift card and that I cannot call back and a note will be placed on my account. Simply ridiculous

User's recommendation: Just avoid unless you buying from store.

Preferred solution: Apology.

West Elm Pros: Design aesthetic.

West Elm Cons: Customer service response, Deceptive and confusing structure.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

West Elm Reviews

  1. 171 reviews
  2. 161 reviews
  3. 71 reviews
  4. 13 reviews
  5. 2 reviews
West Elm reviews