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Long story short. Ordered a bed, kept mysteriously being backordered.

It's now 2 months later and it's still backordered. Used gift cards to pay for the order. Decided to cancel the order, but never got the card credited back. And now I can't get in contact with anyone from West Elm.

Radio silence. THE WORST company ever. DO NOT buy anything from this company! They are liars and thieves.

They just keep telling me "sorry for the inconvenience". Bunch of bs. Absolute worst company I have ever dealt with. Everything on their site is backordered for months.

But they don't disclose that. Customer Service is completely useless.

Review about: West Elm Customer Care.

Reason of review: all of the above.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

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West Elm records revenue at the time of the order and refuses to cancel the order while it sits in fulfillment status...which can be for months. Contact the FTC. This is becoming more widespread with West Elm.

West Elm Verified Representative

My name is Katie from the West Elm Social Media Team and I am very sorry you have not received your bed by now. A private message has been sent to you for additional assistance and once I receive your order information I'll have an update on the bed as soon as possible.



West Elm Social Media Team Lead

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