Three months ago we received our Henry sofa with chaise (and sleeper). It’s has been rapidly degrading ever since, even with light use and good care. There are three key issues:
1. Fabric piling: the high-performance fabric has had no abuse from us but is completely piling. All over.
2. Back cushions: two of the three back cushions are sagging exponentially and cannot be adjusted because they are fixed/attached to the frame.
3. Seat cushions: Two of the three seat cushions are now sliding off the frame by approximately 4 inches, making it importable to sit on the sofa without sliding off. Like the back cushions, these are fixed/attached to the interior frame and cannot be corrected.
We’ve contacted West Elm customer service and they are considering the situation. Our desire is to have the cost refunded so we can purchase a replacement sofa.
West Elm items cost too much to fall apart so quickly. This sofa was $3k. It should look good and work!