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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
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Can not get a reply from west elm . I have been trying to contact them for the last two weeks.

5 emails, 2 phone calls and even tried contacting them through twitter. I need tracking info on my order and accurate delivery date. So far I have been told via online status aug 2, aug 16 and now aug 10. I was told items were in stock when I ordered them .

then staus said backordered delivery approx aug 2 then aug 16 now aug 10....I have tried contacting west elm so I can make arrangments to be home for delivery but cannot get any info tracking number ect. I am Very frustrated.

I have ordered a over 5 times in the last year this will be my final order. I am at the point where I would cancel my order if I could get ahold of someone.

Reason of review: Poor customer service.

I didn't like: Delivery and customer service, Lack of accountabilty.

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