Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Can not get a reply from west elm . I have been trying to contact them for the last two weeks.

5 emails, 2 phone calls and even tried contacting them through twitter. I need tracking info on my order and accurate delivery date. So far I have been told via online status aug 2, aug 16 and now aug 10. I was told items were in stock when I ordered them .

then staus said backordered delivery approx aug 2 then aug 16 now aug 10....I have tried contacting west elm so I can make arrangments to be home for delivery but cannot get any info tracking number ect. I am Very frustrated.

I have ordered a over 5 times in the last year this will be my final order. I am at the point where I would cancel my order if I could get ahold of someone.

Product or Service Mentioned: West Elm Customer Care.

Reason of review: Poor customer service.

West Elm Cons: Delivery and customer service, Lack of accountabilty.

  • disorganized
  • Bad Communication
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