Newark, New Jersey
Not resolved
Advertised vs Delivered
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design

I bought a couch and 2chairs for my living room from west elm. Paid $100 per item for “white glove” delivery.

The couch started wobbling after a few months. After several attempts, got their furniture medic to fix it - half of the bolts holding the legs on were never installed. Started having the same problem with chairs. After several attempts over several months calling and then emailing pictures was told today by a supervisor that it has been too long and they will do nothing to to repair the chairs.

Was on hold a total of 2 hours and disconnected 3 times before speaking to “supervisor” with a worse attitude than the other rude customer service reps. I don’t know how they stay in business.

Product or Service Mentioned: West Elm Chair.

Reason of review: Bad quality.

Preferred solution: Fix the chairs.

West Elm Pros: Style of the products.

West Elm Cons: Lack of action to fix the problem, Misleading information, Lack of accountabilty.

  • Defective Parts
  • Custmer Service
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