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I am at my wit's end with this sham of a company. Historically there have been HUGE mistakes and poor service on their part, but I will focus on their latest , horrible treatment of a loyal customer like me.

I ordered an outdoor dining table and benches On sale on month ago. They sent an email and text to confirm delivery, on a day that was not convenient, so had to just about pay someone to be there, plus fed ex keys. after all of this i get a call less than 24hrs before delivery saying the item ordered 4 weeks ago is suddenly out of Stock!!! are you kidding?

you had no problem charging my card- it;s like bait and switch. poor organization and ZERO customer service or compensation of any sort.

seriously thinking of taking them to small claims court. Buyer Beware!!!

Product or Service Mentioned: West Elm Shipping Service.

Reason of review: Order processing issue.

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West Elm Verified Representative

Hello - I'm so very sorry for this delivery experience and thank you for bringing it to my attention. Please send your order information to me at so I can confirm where the table and benches are. - Katie

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