Los Angeles, California
2.7
Details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
0 comments

Late delivery problems. I've ordered from West Elm 2 times and both times had issues with receiving items late.

The first time, I ordered a table that was supposed to come in 2 packages. Received the 1st package right away. A week later still hadn't received the 2nd package so called and they said they cannot check on anything until it's been at least 10 days after the order was placed. So I am sitting on 50% of a table and have no way of checking on the other 50% of the table?

The other time, I ordered a coffee table from West Elm and it came damaged because there was no protection in the box.

Got a return arranged, and the 2nd table came in exactly the same style box and was damaged almost in the identical place. Called again and arranged for the 3rd table to come.

It came, damaged again. I gave up and just kept the table.

Product or Service Mentioned: West Elm Table.

Reason of review: Damaged or defective.

West Elm Cons: Delivery, Service, Late delivery, Shipping.

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