West Elm - Muddy Couch with Broken Zippers

198 of 389 West Elm reviews

I ordered a couch.What I got was a muddy couch with broken zippers and it was filled with huge, brown feathers that are now all over the place.

I've been trying to get rid of it for a month and no one knows how to help me. I've called 20 times. This is the worst shopping experience I've ever had. The delivery of this piece of garbage was three weeks late.

The customer disservice team hangs up on me each time I call. I get transferred and have waited up to 48 minutes to speak to someone. It's obvious that the upper management does not give a ***. I am going to take my couch, stand on my busy street in a posh neighborhood during rush hour and advertise for West Elm.

I will dress up in the biggest, ugliest costume I can find to make certain everyone sees this awful couch.I will give this "company" one more week.

This review is a subjective opinion of a user.
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Reason of review:
Damaged or defective
Product or service
West Elm Couch
Review category
Furniture and Decor
review #708029

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